This water-based serum has a silky texture and a somewhat tacky finish due to the amount of film-forming agent (think hairspray). This is not an all-in-one solution; if it were, NeoStrata Canada would have to admit that their other eye-area products don’t work and that everyone should use this one.
This product contains an overall intriguing blend of ingredients, including cell-communicating niacinamide, peptides, and retinol along with some skin-repairing ingredients. It’s expensive, and the film-forming agent has the potential to cause irritation around the eyes, but on balance this is nicely formulated.
Despite the positives, this contains a plant extract (Fraxinus excelsior, commonly known as ash) that can be problematic for those with pollen allergies (Source: Annals of Allergy, Asthma, and Immunology, April 2006, pages 557–563). We are not sure why NeoStrata Canada included it, as its safety is questionable and it has no established benefit for your skin (Source: www.naturaldatabase.com). That’s why we did not assign this eye serum a higher rating.
Although the company claims this serum is specially formulated for the eye area, it isn’t. In fact, this contains many of the same ingredients NeoStrata Canada includes in their facial serums and moisturizers.
We know it’s hard to believe, but the truth is you don’t need a special product for the eye area. You can save money and take superior care of your eye area by using your face product, if it is well formulated and appropriate for the skin type around your eyes!
Especially formulated for the delicate eye contour area, this serum is the all-in-one solution to target multiple signs of aging.
Water, Glycerin, Glyceryl Acrylate/Acrylic Acid Copolymer, Cyclopentasiloxane, Dimethicone/Vinyltrimethylsiloxysilicate Crosspolymer, Isodecyl Neopentanoate, Glycerin, Butylene Glycol, Water, Niacinamide, Fraxinus Excelsior Bark Extract, Silanetriol Potassium Citrate, Glycerin, Water, Butylene Glycol, Carbomer, Polysorbate-20, Palmitoyl Tetrapeptide-7, Glycerin, Glyceryl Acrylate/Acrylic Acid Copolymer, Propylene Glycol, PVM/MA Copolymer, Water, Hydrolyzed Lupine Protein, Alfalfa Seed Extract, Glycosaminoglycans, Sodium Polyacrylate, Hydrogenated Polydecene, Trideceth-6. Phenoxyethanol, Caprylyl Glycol, Sorbic Acid, Tetrahydroiferuloylmethane, Retinol, Methyl Methacrylate/Glycol Dimethacrylate Crosspolymer, Tocopheryl Acetate, Ascorbic Acid, Disodium Edta, Propyl Gallate, Polysorbate 20, BHT
NeoStrata Canada is not associated in any way with the NeoStrata brand sold in the United States, and the product selections are completely different. We asked NeoStrata Canada's owner, Canderma Pharma, Inc., why many of the products are completely different, but no one would tell us, so it remains a mystery.
What NeoStrata Canada and the U.S.-sold NeoStrata products do have in common is an abundance of well-formulated AHA (alpha hydroxy acid) exfoliants at effective concentrations and at the correct pH levels. The prices are all over the place, but for the most part you can be assured that any AHA product you purchase from NeoStrata Canada will exfoliate your skin and provide additional benefits such as improved skin texture and tone.
Exfoliants are both lines' key selling point, but they're not perfect. For example, the AHA products with sunscreen do not provide enough critical UVA protection (meaning they lack the UVA-protecting active ingredients of avobenzone, titanium dioxide, zinc oxide, Tinsorb, ecamsule, or Mexoryl SX). That lack is a disappointment for those who were hoping that an AHA plus sunscreen would be a convenience.
NeoStrata Canada has several other intriguing products that include impressive ingredients such as peptides, retinol, vitamin C, and the company's patented AHA alternative, the polyhydroxy acid known as gluconolactone. Despite including some great ingredients, the formulas suffer from the inclusion of irritants (alcohol is a big one) and/or packaging that won't keep the beneficial ingredients stable during use.
The serums with vitamin C are worth a look, if you're curious about vitamin C. However, you'd do better looking for vitamin C in a product that also treats your skin to a variety of beneficial ingredients because one antioxidant is never enough; your skin requires much more (just like your diet) to be healthy so it can look and act younger.
Because NeoStrata Canada's products are not associated with the NeoStrata brand sold in the United States, our team called NeoStrata Canada's customer service to get additional consumer information about their products. Unfortunately, NeoStrata Canada's customer service phone number was perpetually set to voicemail, and our numerous messages (all left as regular customers, not as investigators) were never returned. After two weeks, the one email reply we did get in response to a question concerning active ingredients said simply that they couldn't give us any information. Their solution was to tell us that we would have to locate the product on store shelves to answer our own question. Either our question was too probing or NeoStrata Canada's strength is not customer service.
For more information about NeoStrata Canada, call (800) 636-3664 or visit www.neostrata.ca.
Note: All prices are in Canadian currency.