The Paula's Choice Beauty Chat with Our Facebook Fans!

Airdate: 9/5/2013

Some of our favorite fans who frequent the Paula's Choice Facebook page call in to have their most pressing beauty questions answered by Paula and Paula’s Choice Research Team Member Nathan Rivas. You'll get to meet some fans just like you and hear our solutions to their skin care issues.

Paula Begoun: Hello, I'm Paula Begoun, part of the Paula's Choice Research Team, with Nathan Rivas. Oh, I'm still going to screw up your name. Nathan, pronounce your name.
Nathan Rivas: Re-vis.
Paula Begoun: Rivas! It's just Nathan. Our Facebook fans know him as Nathan. He is the most incredible part of our team. Well, we have many incredible parts of our team, but Nathan and what he's done to keep our Facebook fans informed and helping keep everybody beautifully informed as part of our content writing team, researcher.
00:00:37 Actually, we love your research, Nathan. Nobody is as dedicated to research. So, we are the Paula's Choice Research Team in part, here “Keeping your Beautifully Informed.” This is our radio show. You can find it -- well, actually if you're listening you probably either found it on our Facebook page or under the PaulasChoice.com Community Page under Radio Show.
00:01:02 And here we are. And this is Nathan. We have Nathan here. Nathan is our master Facebook... -- What actually is your title with Paula's Choice, Nathan?
Nathan Rivas: What is it? Geez. Right now it's Social Media Community Manager is the full title. That's pretty much our Facebook, our Twitter. We just set up our Instagram account and we're moving onto everywhere else. World domination is next.
Paula Begoun: World domination! We like when people “like” us. And, Nathan, what do you do on Facebook?
00:01:32 What's your primary -- what do you love most about? Because we know you love it. You're on your phone with Facebook at the gym, and late at night we see you running around there. What is the favorite -- what do you love about Facebook, Paula's Choice Facebook page?
Nathan Rivas: Part of what I love the most is the questions that we get, you know, from the fans of course. We always get a lot of interesting questions from them. Sometimes seeing things from a different perspective, from their perspective in terms of how they view issues of skincare.
00:02:03 The kinds of things they read around the internet and that kind of thing that I don't necessarily think that we would necessarily think of, just because of the side of the information that we're on. So, that's probably the most fun part of the job, just in seeing the types of questions that people have. But, of course, actually now it's really nice to see our, I guess you'll say our Super Fans jumping in and helping out other people who are new to our Facebook community in terms of the questions and confusions that they have.
Paula Begoun: So, we get a lot of our mini Cosmetics Cops, or even big Cosmetics Cops that have great information to share, that make your life easier?
Nathan Rivas: Absolutely. It's almost like the Cosmetic Cop NSA.
Paula Begoun: Ha!
00:02:45 It does take a village. There is no question. It does take a village. So, what we're doing today, this is our Facebook Fan day. We have asked, or you've asked actually, how actually did you get our callers? Because we have five Facebook fans that help us do our job and have questions for us that they want to talk to us on the show.
00:03:09 How did you get these lovely people to want to call in and talk to us?
Nathan Rivas: We paid them.
Paula Begoun: Ha! That will always help. That will always help.
Nathan Rivas: I'm kidding! One thing I was looking for, the number one trait was people that were consistent in their presence on Facebook. They were always jumping on to help new people who hopped on our Facebook site who had a lot of questions.
00:03:33 The fans that we found today are always willing to lend a hand. They have a great level of knowledge and a lot of passion for the whole area of skincare and cosmetics just in general. And I thought they would be a great group to get this whole thing started.
Paula Begoun: All right. So, do we have our first caller yet? The first person, actually I can't believe it, the first person we're going to be talking to is Nathan Reddy. He should be calling in any moment.
00:04:01 Nathan lives in California. He's in his early twenties. His big concerns are over dry skin and sun exposure, and living in California I think that is a very good thing to be worried about. He also tested our Critical Care Moisturizer and loved it. Oh, so some of these people are our panel testers?
Nathan Rivas: Yes. Actually it turned out, yeah, a couple of the people are also panel testers as well. We tend to keep those on the DL, but it turns out, yeah, a couple of them did test some of our products.
Paula Begoun: And we do that so that everybody doesn't want -- 26,000 people don't start asking, “Can I be a tester, too?” And we're doing that right now on the radio show and making your life incredibly difficult.
Nathan Rivas: Exactly. You are.
00:04:43 I can already see the Facebook messages piling up. “Can I test this and this and this?”
Paula Begoun: Oh no! Okay, I did. I just made your life harder. So, do we have Nathan on the phone? Nathan, are you there?
Nathan: Yes, I am, hello.
Paula Begoun: Hi Nathan. How are you?
Nathan Rivas: Hi Nathan. It's a great name.
Nathan: I'm good. How are you guys?
Paula Begoun: It is a great name! Our Nathan thinks your name is great, Nathan.
00:05:05 It is going to be a tricky interview.
Nathan: We do have great names.
Paula Begoun: You do have great names. So, Nathan, we are here for the next ten minutes to answer -- it's your forum. Ask us anything you would like. Well, almost anything you would like. And anything you'd like to tell us or give us feedback. This is your ten minutes. So, what can we do for you?
Nathan: Well, I would just like to say that I think that everything you do is amazing and your products are amazing.
00:05:36 And I really think that you're a huge trailblazer in the cosmetics industry. And I think that you really change a lot of people into smart consumers. So, I just want to say thank you for that.
Paula Begoun: Well, I'm glad you called in!
Nathan Rivas: You're already making her blush.
Paula Begoun: Thank you, Nathan. That's just lovely to say. Thank you.
Nathan: You're welcome.
00:05:58 So, I have been a religious sunscreen wearer since I was about 20. And I have also been using AHA since about that time. And I am 26 now and I do have a few spots on my face and I don't know if they're post-acne spots that just haven't gone away or if they are freckles, or sunspots, or I'm not quite sure what to do with them. And they just won't go away. Like I have one on my cheek that I think is from a breakout, because I remember the breakout and I was very irritated by it.
00:06:31 And it's just still there and it doesn't fade. It's not really red, it's more brown. And it just won't go away and I was wondering what your take was.
Paula Begoun: So, Nathan, what skin color are you?
Nathan: I'm pretty pale.
Paula Begoun: You're pretty pale? And have you been to a dermatologist for a body check? Have you done that?
Nathan: No, I haven't seen a dermatologist in awhile, it's been a long time now.
Paula Begoun: So , from what you're describing, and given your skin color, I'm not sure what would be -- there's no way for me to know what's happening exactly.
00:07:13 There are some breakouts where the discoloration can persist well past what anybody would like it to persist. I actually would like you to consider trying our Scar Healing Serum, which I know that's not actually the name, but it's in the ballpark. What's it called Nathan?
Nathan Rivas: The Clinical Scar Reducing Serum. So, you're very close. Very close.
Paula Begoun: I was close.
00:07:39 But before you do that, well, actually you could do it simultaneous. But I would encourage you, especially a California guy, and pale skin, you really can't start too soon getting body checks. Did you ever do tanning beds when you were younger?
Nathan: Okay. Guilty. So, when I was a teenager I did lay out. It was not persistent, but when I was a kid my parents didn't put sunscreen on me and I didn't put sunscreen on myself.
Paula Begoun: Right.
Nathan: So, I did have a lot of sun exposure as a kid.
Paula Begoun: And did you do tanning beds as a young adult?
Nathan Rivas: Maybe like three times.
Paula Begoun: Just three times? Because there's definitely, one of the things research is showing, Nathan, is that there are more and more, particularly around tanning beds, but just in general, you know, sun exposure.
00:08:33 The sun is more intense people say. UV exposure is more intense. And they're seeing more skin cancers in younger people than ever before. And I don't want to scare the heck out of you, but I want you to be cautious in this regard, especially given you have pale skin, and a history of sun tanning, and probably because you're pale, sun-burning. I do think you need to book an appointment with a dermatologist and get a body check.
00:09:04 And follow what that dermatologist says. Those probably are just benign and not anything to worry about, but if this dermatologist -- and it needs to be a dermatologist. Don't let your GP do a body check. They don't know what to check for. You want a dermatologist to check. And if they say every year, every two years, follow that rule, especially given where you live and your history.
00:09:30 I think that that's on the cautious side. And then I would consider trying the Clinical, our scar -- I'll let you say the names of the products because I can't hold the name, my Nathan, I can't hold the name of the products in my head.
Nathan Rivas: The Clinical Scar Reducing Serum. Ha!
Paula Begoun: Clinical Scar Reducing Serum. So, when you use, Nathan Reddy, when you use our AHA have you decided, is there a reason you're using that as opposed to one of our BHAs?
Nathan Rivas: Like BHA 9 perhaps?
Nathan: Well, I do have the BHA 9 and I do have the 2% BHA liquid.
00:10:07 And I usually alternate between the AHA and BHA. And I have found that I get best results when I just use it once a day. But I feel like AHAs do a better job for me overall with skin smoothing. And I don't really break out; it's very rare that I get a zit. So, I don't feel like I need BHAs.
Paula Begoun: Okay. That's fine.
Nathan: I personally find that AHAs work better for me.
Paula Begoun: And then you're going to use that only at night. Don't use your AHA during the day.
Nathan: Correct.
Paula Begoun: Okay, good. All right. What else can we tell you? Or what else do you want to tell us? I'm open here, Nathan Reddy.
Nathan: Well, one question that I had was would you ever consider opening a PC store in the states?
Nathan Rivas: That's a great question.
Paula Begoun: It's a good question.
00:10:52 You know, I don't know. I have always been reluctant -- let's see, how do I want to say this? So, we actually do have stores overseas, particularly in Korea and Thailand and China, I'm sorry, in Hong Kong, we do have stores overseas. I have been reluctant to do that in the United States. I've been on the internet since 1995. And what I love about the internet, and having my customer service team in one place, is I don't have to worry about training hundreds or thousands of customer service reps.
00:11:33 Because, as we all know, when you go to a cosmetic counter you don't know if that person was selling shoes a week ago, or how they were trained. And what do they know? And one of the things about my customer service team, it is a very specific training. I wrote the training. Nathan and the team have enhanced it. And it is very controlled and very supervised, so you're never getting anybody making it up or having to sell something to make money.
00:12:02 Nobody makes commission selling more products to a consumer. You can always tell when someone's pushing something on you because they're making more money for that sale. We don't do that at Paula's Choice. So, that's a long story to say I have been reluctant. However, I also know that it keeps our visibility low and, of course, my dream is that everybody has an option to at least consider my products, because, you know, I've made them and my team has formulated in them.
00:12:31 I know what's in them. I know what's in everybody else's. But, you know, giving up that control in terms of the information you're going to get scares me. But, it's definitely a topic of talk at my company these days. So, I don't know. Maybe. It's a good question.
Nathan Rivas: It's a tricky one. Because, as you mentioned, it is tough because I think people oftentimes consider that customer service team to be mini Paulas in a lot of respects.
00:13:00 So, I think probably our company more than any other, we get challenged on a regular basis in terms of our knowledge of skincare. So, as you mentioned, it would be quite a difficult thing to make sure that every employee of every physical store had that depth of knowledge.
Paula Begoun: Oh my gosh.
Nathan Rivas: Especially on-the-spot knowledge which is like a whole other thing. It's tricky.
Paula Begoun: But it's so important. If we are fervent or zealous about anything it's that when we give information it's because the research is there to support it.
00:13:33 When we don't know, we don't know. So, I don't know. That's a hard one, Nathan Reddy. I'm not exactly sure what we're going to do, but it is definitely a topic of conversation.
Nathan: Well, I think that everybody would die if there was a store. I mean, that would be awesome seriously.
Paula Begoun: Oh, that's because you love us. You love us. You're wonderful.
Nathan: I do love you guys.
Paula Begoun: So, Nathan, let me ask you question.
00:13:59 So, how did you come to find Paula's Choice in the beginning? You're young.
Nathan: So, actually I got really bad acne around 19. And I did everything. Like I did Clinique. Didn't work. I found myself kind of navigating through that department store, just casually/haphazardly picking things. And being confused and not really knowing what I was getting. Then I started to kind of read, go on forums, which isn't the best idea, I know, but a lot of people were talking about alpha hydroxy acids.
00:14:34 So, then my first product was Alpha Hydrox, their Souffle. It was in a jar. It's now in a tube.
Paula Begoun: I remember that product.
Nathan: But it actually really cleared up my skin. And then I heard a lot of people talking about Paula's Choice on these message boards. So, then I searched you guys out. And the first thing I saw was, oh my god, you have AHAs and BHAs and nobody else had them.
00:15:02 And so I was like, it just kind of, I felt like it was going to work. Like I felt like you got it or something, you know.
Nathan Rivas: Nobody had BHAs back then. I remember those, yeah.
Paula Begoun: You know, Olay came out with a BHA product for a brief little window. It kind of came and went really fast. And I think Neutrogena still has their acne something.
Nathan Rivas: Acne Stress Control that comes and goes.
Paula Begoun: Yeah. There are very few products, you know, and it's kind of interesting about BHA, the ingredient that goes with that abbreviation is salicylic acid.
00:15:39 It's kind of like an unsung hero in the skincare world. And I think exfoliants in general, it's a difficult thing to explain to people why a “chemical” -- that word sounds so scary -- a chemical exfoliant is better than a scrub that you use as a skincare step, or differs, even if you use a Clarisonic, that still differs from what a manual scrub can do.
00:16:05 So, it's a hard thing to work into -- it's part of a skincare system and a lot of companies don't sell systems. They tend to sell individual products. Paula's Choice sells systems. But, the other thing about it that's interesting is that is that the reason I think BHAs you don't see them so much is because they're very hard to formulate.
00:16:30 They're hard to keep stable. They crystallize out. We've gone through hell and high water and back again to make our formulas as stable. And I do, I think salicylic acid is just an unsung hero. And obviously I do, because what do we have, ten products? Ten/eleven products?
Nathan Rivas: And more on the way. More on the way in 2014.
Paula Begoun: Yeah. We are a BHA company. So, one more question. Anything else I can answer for you? And then we are going to take our next call, Nathan Reddy.
Nathan: No, I think you answered my questions.
Paula Begoun: All right.
00:17:01 Well you're a dear. Stay liking us on Facebook and you can talk to Nathan, well, I don't know that he'll always be able to talk back, but stay being our friend and help us and help our Facebook fans know more about how to take great care of their skin.
Nathan Rivas: Thank you, Nathan.
Nathan: Thank you so much guys.
Paula Begoun: Take care.
Nathan: You too.
Paula Begoun: So, our next caller. Do we have Brianna Vieira? Is that right? Brianna, are you there?
Brianna: Yes, I'm here.
Nathan Rivas: Hi, how are you?
Paula Begoun: Yay!
Brianna: I'm good. How are guys?
Nathan Rivas: We're doing great. Thank you so much for taking time out of your day to join us.
Brianna: Oh my god, are you crazy?
00:17:39 I would take any time out of any day to talk to you guys.
Paula Begoun: So, Brianna, you're part of our Cosmetics Cop Facebook village. You help all of our -- Nathan says that you are a big help on Facebook for when questions pop up and help us keep people beautifully informed.
00:18:01 How did you come to find us?
Brianna: Oh, well, I guess, you know, I just struggled for most of my life with oily skin and acne and I have very sensitive skin, too. And I finally had enough really, really intensely bad reactions to enough way-too-expensive products and started doing some research online. And people on different beauty blogs were recommending your products.
00:18:32 So, I ordered, I think the Hydralight lotion was the first thing I ever got. I had such a great experience talking to the customer service team and I liked the product so much, I got kind of hooked. And then I found the Facebook group and I just learned so much from you guys. I'm so grateful.
Paula Begoun: Well, thank you. Tell me what products -- so you said you started with Hydralight. What products of ours are you using now that is keeping your skin in check?
Brianna: So, now I'm using the Earth Sourced Cleanser and Toner, which I love.
Nathan Rivas: Those are my favorites, too, actually, I've got to say.
Paula Begoun: Oh really?
Nathan Rivas: I love the Earth Sourced Cleanser and Toner.
Brianna: Oh my god, they're so good.
Paula Begoun: Okay.
Brianna: So good.
00:19:19 And I use BHA 9 and I use the 2% BHA liquid.
Paula Begoun: And how do you alternate? How do you do the BHA 9 and the liquid? How do you alternate those?
Brianna: I do the liquid every night except for maybe like three nights a week I'll do the BHA 9. And I use it all over my face. It doesn't irritate me at all.
Paula Begoun: And you're finding that's keeping your blackheads and blemishes under control?
Brianna: Yeah. It's literally like a blackhead magic eraser.
Nathan Rivas: It's a great product. I'm just a BHA 9 crack head. I love that product.
00:20:02 I don't know what I did before it.
Paula Begoun: Yeah. And it's a wonder there isn't anybody who has something like that on the market. I'm glad it works for you, Brianna. That's great. So, go on. So, you alternate the 2% with the BHA 9?
Brianna: Yes. And then I also use the Resist Retinol Serum every night, which I also love. And I use the Skin Recovery Serum on my eyes at night, and then the Moisture Boost on my eyes during the day, the moisturizing cream.
00:20:40 And then I either use the hand cream for my SPF during the day, or I use the tinted moisturizer.
Paula Begoun: On your face? Not on your hands? Got it. Got it.
Brianna: Yes.
Paula Begoun: And what part of California? Northern or Southern California?
Brianna: Northern. I'm in San Jose.
Paula Begoun: You're in San Jose.
00:21:02 And so are you layering sun protection, or are you just using -- what number are you using on your face generally?
Brianna: So, it depends. I always have either the hand cream or the tinted moisturizer on my face. And then sometimes I'll just use like a mineral powder/mineral makeup or something like that over it, or a foundation over it if I'm using the hand cream.
00:21:34 But sometimes I'll layer a foundation with SPF in it, or I really like the Hour Glass Mineral Veil Primer that also has SPF in it.
Nathan Rivas: It's a pretty dry finish product. It's a really lightweight, like super mattifying one.
Paula Begoun: And it's SPF what?
Nathan Rivas: 15 I think. Is that right?
Paula Begoun: Is it SPF 15, Brianna?
Brianna: Yes. Yes it is.
Paula Begoun: So, one of the things that I like to encourage, especially for the sunnier parts of the world, but I tend to do this on a regular basis myself, is I am a strong believer in layering sun protection. And so I have oily skin, so I tend to stay away from lotions and creams with sunscreen because I just hate the way they feel on my face.
00:22:25 Although sometimes I do use my Pure Mineral for waterproof protection when I'm in a particularly moist, humid part of the world. But I always layer, so either I use a foundation with SPF 15 or greater, greater is better. And then I put our SPF 15 powder over it. So, let me encourage you strongly to layer and then keep in mind when you wash your hands, because those little brown spots will bop up if you aren't really good about sun protection on the back of your hands.
00:23:01 After you wash your hands, be really good about getting sunscreen back on the back of your hands. You will love me for it when you're over 50 and your hands look longer than all your friends who didn't listen to me.
Brianna: I believe you. I need to get better about that, especially because I spend a lot of time in the car driving.
Paula Begoun: Now, if you're one of those people who happens to have tinted UV protecting car windows, which very few people have, but if you're one of those people and you keep your windows up, that's great.
00:23:35 But most of us don't have UV protecting windows and the bottom line is that the bad rays of the sun come through windows and those brown spots will come through just as easily because of it. And, you know, they start sooner than later. I'm actually surprised how fast some people in sunnier climates start showing those brown spots.
00:23:58 You know, I have a friend, and some of it, she just makes me so angry. She never listens to me. She's my age and her brown spots on the back of her hand look like somebody -- I mean, she just would never -- sits out in the sun. Actually had melanoma and still, I mean, she protects her face, but from the neck down, I actually have caught her -- I feel like I'm catching her like stealing or something -- and I'm thinking like, “I can't believe I call you friend. Are you out of your mind? I'm going to wrap you up in a…”
00:24:33 I can't believe women do this. And she does. Her hands look like somebody in their nineties. So, I can't tell you enough how protecting your skin from the sun will just make a huge difference in the long run from the neck down, the neck up. So, layering and reapplying, particularly for the hands because you're washing your hands. You're not washing your face all day long, will make a huge, huge difference.
Brianna: Yeah. You're so right.
00:25:04 So, last year you inspired me, well, all you guy inspired me to make my New Year's resolution to wear SPF on my face every day.
Nathan Rivas: Oh good.
Brianna: And I did it. I did 365 days of sunscreen on my face.
Paula Begoun: Oh, are you good!
Brianna: But now I really need -- it's so much easier to just do it on your face, and to really stay up on reapplying to my hands.
00:25:31 You're totally right.
Paula Begoun: You know, it's really, if I'm bad about anything, you know, it's like I need to preach to myself. If I can forget... -- I haven't lately over the past couple of years because the brown spots did start showing up and I just can't take it. So, I have become incredibly fanatic about making sure I have sun protection on my chest. That's where I completely forget, because what I'll do is I'll get dressed and then I'll go, “Oh my god, I forgot my chest!”
00:26:03 But then I don't want to put sunscreen on and get it all over my clothes.
Brianna: Right?
Paula Begoun: And then I just go, “Oh, well just not this time.” So, what it is is I need to put it on before I get dressed, but I don't know, there is some kind of disconnect. I've got to change my routine because, well now what it is is I don't care if I get it on my clothes. I'll just have high cleaning bills.
00:26:27 I just now, there is no forgetting sunscreen on my chest, although I have to admit the couple of times I do actually put a Kleenex, I keep a box of Kleenex in my car. I actually sometimes will just stick a couple pieces of Kleenex there because I've forgotten and I think, okay, I'll just wait till I get inside. But I am good actually about keeping sunscreen in my car. I keep the hand cream in my car.
Nathan Rivas: It would look really strange if you had this patch of just 90-year-old leather right in the middle of your chest, and then everywhere else is just perfect and flawless.
Paula Begoun: But you see it all the time.
00:27:06 Actually, you know, you're a California girl so you know when you see those women that just look like leather. And you go, “Here, this will help.” And, well, of course you can't do it. But that urge to want to help. So, we have for just another couple of minutes.
Nathan Rivas: We just completely monopolized your time. I'm sorry.
Paula Begoun: Did you have questions for us, Brianna?
Brianna: I do have a quick question.
00:27:33 And hopefully it will be just a quick think. I'm a musician and I'm coming up on touring season, which means that I'm going to be playing in a lot of outdoor festivals. And a lot of times I'll have a set during the daytime where I can do my stage makeup with any kind of SPF underneath it, it's fine. It's not going to change the photography.
00:28:01 But then a lot of times I'll have a set in the evening as well, and what I've noticed from seeing pictures of it is that if I have a mineral-only, a sunscreen with titanium dioxide underneath my stage makeup on the night, then the stage lights and the flashes from the cameras completely blow me out and I look like a ghost because I'm so pale as it is.
00:28:28 Anyway, sometimes I'll be like standing on the stage with people next to me who are darker than me and then I like literally don't even show up. I look like a white blur.
Paula Begoun: So, let me get this straight. You're saying you're wearing a -- who's mineral-based foundation or sunscreen are you wearing under your makeup?
Brianna: So, if I wear the Resist hand cream under my makeup, which is probably my favorite facial SPF ever.
Paula Begoun: Right. Thank you. Yes.
Brianna: It's great because I have super oily skin.
00:29:03 So, it's great for me. It doesn't make me super oily. And it really works. But, I don't always have access to like an area that I can completely wash my face and redo my makeup in between a daytime set and an evening set.
Paula Begoun: So, are you saying that during the daytime set you have that on, do you also have makeup on over that?
Brianna: Yes.
Paula Begoun: So, who's makeup are you wearing over that?
Brianna: So, it depends. I'm honestly a little bit of a foundation...
Nathan Rivas: It doesn't have to be ours.
00:29:41 You won't hurt our feelings.
Brianna: I don't want to say the word, but like somebody that collects a lot of foundation.
Paula Begoun: So, here's what I'm going to suggest is that you can't change using -- when you are outdoors the way you are outdoors and you have the skin type you're talking about, trying to find a pure... -- There's no way around it.
00:30:03 Pure mineral is going to be your best bet. Some kind of titanium dioxide/zinc oxide based sunscreen, high SPF, is just going to be your best bet. So, what you need to do is where a foundation that is a shade darker than you would normally wear. And then when you're ready to do that nighttime thing you've got to powder with a darker powder. And then put on a little bit more blush and use bronzer around the sides of your face in a contouring fashion.
00:30:33 You know, you can go the M.A.C. counter. They'll know how to show you how to do that. But what you don't want to do is just powder with a traditional powder where you're putting on a color that is matching your skin tone. That is what you don't want to do. So, your foundation needs to be a bit of a shade darker. And then when you move into that photography nighttime where the flash is coming up and hitting you in the face and bouncing off of the titanium dioxide and zinc oxide, make sure you're powdering down with a slightly darker powder.
00:31:07 And also to use a bronzer and then a little bit more blush. You don't want to bronze all over the place, because you don't want to look brown and then have a white neck, but you just want to place it around the sides of your hair line and a little bit under your cheekbone and then put blush on top. And, believe me that will take care of it. I'm under the lights a lot and a lot of photography and when you look at my pictures on my website or in my videos you will see that's exactly how I'm doing my makeup.
00:31:38 And I never just fade away. So, consider trying that. I think that will go a long way, because right now the last thing you need to do is try to find another sunscreen. And all titanium dioxide, zinc oxide sunscreens are going to pose the same issue. I think that will be the best thing you can do.
Nathan Rivas: You can also try mixing a little bit a darker next shade up in the Barely There, because it has an SPF 30, it's also mineral. You can mix a little of that into the hand cream to give it a bit more of a tint. You know, the darker shade of whatever you would normally use.
Brianna: Okay.
Paula Begoun: All right, Brianna?
Brianna: I'll try that.
Paula Begoun: So, hopefully we helped.
00:32:14 And we want to thank you for helping us.
Brianna: Oh, thank you.
Paula Begoun: All right. Stay liking us on Facebook, okay?
Brianna: I definitely will.
Nathan Rivas: Thanks Brianna.
Paula Begoun: All right, Brianna. Thank you. And thank you for taking the time to call in.
Nathan Rivas: Bye-bye.
Brianna: Thanks a lot.
Paula Begoun: Bye-bye.
00:32:30 Boy, you've got some wonderful people on Facebook.
Nathan Rivas: They're great.
Paula Begoun: Our next caller is Laura Payne. Do we have Laura Payne hanging around? Laura, are you there?
Laura: Yes, hi!
Nathan Rivas: Hi Laura.
Paula Begoun: Hi. How are you doing?
Laura: I'm good. How are you guys? It's so good to talk to you.
Nathan Rivas: Thank you for taking time out of your day.
Laura: Oh, absolutely. I wouldn't miss this. I'm so excited.
Nathan Rivas: Laura is very excited.
Paula Begoun: I can see! So, Laura, you are in Texas right now. Where are you from in Texas?
Laura: I am in Texas.
00:33:03 I'm in Austin right now at the University of Texas. I'm graduating in just a few weeks, so I'm so excited.
Nathan Rivas: Congratulations.
Paula Begoun: Oh, congratulations. What are you graduating in?
Laura: Thank you. I'm graduating with corporate communications and a minor in French and business.
Nathan Rivas: Nice.
Paula Begoun: So, you'll get a job.
Laura: I've been driving your human resources department crazy looking at all the openings. I would just love to work with ya'll and be involved in your company.
00:33:32 You guys are so great.
Paula Begoun: Thank you. Well, keep looking. I don't know what jobs we have up there now, but brilliant, wonderful, eager graduates are always -- well, actually we have all kinds of people who work for us. So, don't hesitate to keep looking. If there's something that's appropriate we'd love to hear from you. So, don't go somewhere else first. Take a look at us.
00:33:59 So, what can we tell you? What questions do you have that I can help you with?
Laura: Okay. I am having trouble with Renova. And I wanted to get your opinion on it. I thought I needed to start using a retinoid because I have kind of large pores on the sides of my nose and kind of on my cheeks and blackheads. So, I started Renova in December and kind of went though the peeling and so I started mixing it in with my CeraVe PM Moisturizer. And I'm not entirely sure it's doing anything.
00:34:38 It's been probably four or five months now.
Paula Begoun: So, when you say “doing something for you,” what are you hoping to see? What is it that you want it to do?
Laura: I think I would like to get rid of just any blackheads on my nose and chin. Like I can't seem to get rid of them. So, that.
Nathan Rivas: Are you using one of our BHAs?
Laura: I was using a 2% BHA with the Renova, but it was just way too much. So, I didn't know if I would be better off just sticking with the BHA at my age and not worrying about a retinoid.
00:35:14 Or, I don't know.
Paula Begoun: So, god, that is such a good question. I understand your dilemma. Retinoids and BHA work very different and just for people who are listening, Renova is the prescription-only topical product. You can only get it by prescription, or if you're traveling in Mexico you can buy it anywhere.
Nathan Rivas: That's not an endorsement. Ha!
Paula Begoun: It's a retinoid. It is a derivative of Vitamin A. It is a very active ingredient. We call it a cell-communicating ingredient because it is literally capable of telling a skin cell to make better skin cells.
00:35:58 And one of the problems with people with acne is you have skin cells doing things that clog pores or mal-forming a pore. And so retinoids have an excellent track record of improving that, of improving the health of the skin. Improving how the pore functions. There are actually different theories about why it works. Not everybody agrees with what I just said, but for the most part that's pretty classic information/research about why Renova works.
00:36:32 The problem is Renova doesn't work for everybody. For example, somebody like me, even though I -- and, by the way, we do at Paula's Choice have retinol, the whole Vitamin A molecule products, that what happens with the whole Vitamin A molecule when it's in a cosmetic, because that is a cosmetic ingredient, it actually breaks down in the skin into the active form that is in Renova.
00:36:59 The ingredient in Renova is something called Tretinoin or all-trans retinoic acid, way more complicated than you probably want, but the whole Vitamin A molecule actually does break down into that active ingredient that's in Renova. But for somebody like me, I can't use Renova. I can't use Retin-A. I can't use Differin. These are all prescription products with different forms of retinoids in them. And I can't even use our retinol products, not in any concentration.
00:37:26 My skin just doesn't like them. For some people they can use both and they function very differently. I would never want to suggest doing one versus the other because one, especially for blackheads and acne, one works very different from the other. But different skin types can't use both, more or less even one. So, I'm skeptical of suggesting that Renova, especially after you said, what, four or five months you've been using it?
Laura: Right. It's been about five months now.
Paula Begoun: And when you were using the BHA was it helping?
Laura: The BHA was definitely helping, but at the time I was trying to combine it with a retinoid. And so I don't know what it would have done on its own.
00:38:15 But, I mean, probably a lot. Like it works really well, but tretinoin or the Renova with the BHA was just way too much.
Nathan Rivas: You know, one thing with the Renova, especially for this concern, it's a long-term relationship. It's really not something that produces results on acne and blackheads, at least from the majority of the customers that we've heard virtually the same story from, especially on Facebook, is that it's something that it doesn't work for everyone as Paula said.
00:38:44 And when it does work it can take quite some time to show results, and especially for the more minor concerns that you have, it probably would be just better overall to just start with just BHA for now and continue with that for some time and see how that helps or how that works for you. I think that starting Renova now at this point for those specific concerns probably is more than you need to do.
Paula Begoun: I would err on that side, too.
00:39:11 I think specifically for breakouts and particularly blackheads even more so than breakouts, nothing quite works like salicylic acid, which I'm sure some of what you're experiencing having given up the 2% BHA and waiting for the Renova to kick in. But, as an option, Laura, maybe one of the things you can consider doing, I agree strongly with what Nathan is saying is that the 2% BHA is probably far better bet for you than the Renova.
00:39:41 However, what you can do is use the 2% BHA every day, maybe six days a week, and then that one day a week try the Renova. Because Renova is about a long-term relationship in terms of building up the health of the skin. And you can get benefit from Renova not just using it every day, but even just using it on a regular basis, say once a week or twice a week.
00:40:10 So, maybe what you can do is just cut back the Renova and go back to the 2% BHA and see how your skin does cutting back on the Renova but using it, you know, greatly cutting back on the Renova and seeing how your skin does. Because for the blackheads I just can't imagine you're going to see, and the breakouts you're getting, especially after four or five months. If you're not thrilled, it's not necessarily going to get you that much more.
Laura: Okay.
Paula Begoun: But, you do get benefit using the Renova. And if your skin can tolerate it, just cut back to maybe once or twice a week and use the BHA five times a week let's say. And experiment with it that way and see if you can get the best of both worlds.
00:40:55 Have you tried our BHA 9, Laura? Have you give that a try?
Laura: Yes. I ordered that when it came out, and I really like it. If I have like a really horrible breakout I'll definitely spot treat with it and it works really well.
Paula Begoun: It works really well. Good. I'm glad. That's good to hear. So, give that a try. And in terms of Skin Balancing, I see that you're using Clear and Skin Balancing. What are you using in our Skin Balancing group?
Laura: Right now I'm just using the cleanser. And then I'm using the Clinique Mild Alcohol-free Toner and some other things, like the Renova and CeraVe PM.
00:41:37 And I'm using the Resist Ultra Light Antioxidant Serum, which I love. Those are the two products I'm using right now from ya'll.
Paula Begoun: Ya'll! You Texan, you! You Texan, you! So, Laura, I think the CeraVe PM, you know, if you're going to cheat on us I think CeraVe PM is a fine product to cheat with us, to cheat on us with.
00:42:06 But, there is no way my Skin Balancing Toner, unless you're allergic to niacinamide, I'm just better than the Clinique one. I mean, there are other Clinique products you can cheat on with, you know, that I would recommend, but their toners, even their mild one is just so not worth…
Laura: It's not that great.
Paula Begoun: It isn't!
Nathan Rivas: It's just a 0.5% salicylic acid and that's pretty much else.
Paula Begoun: Oh, and it's nothing else. It's really just propylene glycol…
Nathan Rivas: We're just going to rag on Clinique for a little bit.
Paula Begoun: We say nice…
Nathan Rivas: We do say a lot of nice things about Clinique. [crosstalk]
Paula Begoun: We do say nice things, but not their toner. And I don't want to encourage them because their other ones are really bad. This one is just minorly not good. [crosstalk]
Nathan Rivas: The least of all the evils.
Paula Begoun: I don't want to encourage them. But, so, if you're going to cheat, there are other things to cheat with.
00:43:00 Don't cheat with us on that one. You really need to consider Skin Balancing Toner. During the day for me, that's actually the only moisturizer I wear. My skin does not like lotions and creams at all. You know, still at this age I still breakout. I still have to be careful. I still have oily skin. So, for me, the Paula's Choice Skin Balancing Toner -- I do put some Moisture Boost around my eyes, because my eye area is dry -- but for the rest of my face that's all I use is the Skin Balancing Toner and I do not have dry skin.
Nathan Rivas: I actually just started this week our new Clinical Instant Calm Advanced Redness Relief as my toner instead of the Earth Sourced, just to kind of give it a try.
Paula Begoun: How's that doing?
Nathan Rivas: It's great.
00:43:50 It's great. It's a little lighter than the previous redness relief that we had. Which, I mean, that worked well for me, but it wasn't an incredible difference from just like using our toner, for example. But this version works really well, especially any type of redness that you, I mean, I get from after shaving, for example. And that wouldn't be applicable here for you, Laura, but, well, the name, Instantly Calming, in terms of any type of redness or irritation.
00:44:19 So, if that is something you're experiencing now from the Renova, that might be a good first step. But, absolutely, I agree completely with Paula. The Skin Balancing Toner is an excellent, excellent option for your skin type.
Paula Begoun: Actually, you know something? Now that I think about it, because of the potential for irritation with Renova, because the Skin Balancing Toner contains niacinamide, okay, so…
Laura: That's what I was going to say, Paula. Because I'm like ya'll, I'm like nuts about your guys, so I ordered the entire -- like I had the toner, I had it all.
00:44:53 But the Skin Balancing Toner, with the Renova…
Paula Begoun: Didn't work.
Laura: I don't think it would do it on its own, but it kind of burned. I don't know.
Nathan Rivas: Yeah.
Paula Begoun: That's probably because of the niacinamide. Niacinamide doesn't work with everything. Niacinamide is another one of those, it's a Vitamin B derivative. It's a great cell-communicating ingredient. There's incredible research about it for, oh my gosh; I mean it's one of those superstar ingredients.
00:45:19 But yes, especially with Renova I would have second thoughts about that. So, if anything I think following Nathan's suggestion would be even better for your skin type because of the little bit of irritation you're concerned about. I think that's brilliant, Nathan. That's great.
Nathan Rivas: It's a great product, too. Absolutely.
Paula Begoun: All right, Laura. Thank you and congratulations on graduating and liking us on Facebook. We love you!
Nathan Rivas: Thank you, Laura.
Laura: Thank you so much, guys. It was so nice to talk to you.
Paula Begoun: All right, thank you, Laura. Take care.
Nathan Rivas: Bye-bye.
Laura: Thanks. Bye.
Paula Begoun: So, do we have other questions on Facebook that we should consider answering while we're waiting for Diana to call in?
Nathan Rivas: One question we got, we just announced the new Resist Retinol Body Treatment last night.
00:46:10 We just announced it on there. And a lot of people had questions about using it in different applications. One question we got that I actually just made an FAQ about because we had it a lot in email and private messages on Facebook is is combining it with the Skin Revealing 10% AHA Body Lotion -- because people really wanted to get our feedback on combining it with just different body exfoliants which I said was an excellent idea.
00:46:36 I mean, just like the face. Just like combining the Resist products for the face.
Paula Begoun: Exactly.
Nathan Rivas: Especially if you have sun damage or discolorations. I mean, that's an incredible duo to combine.
Paula Begoun: Exactly.
Nathan Rivas: So, I strongly recommend that. You know, and that's actually a good example of how questions we get on Facebook really does shape the types of articles and types of content we publish. So, for people out there listening, you know, if you have a question that you just don't see an answer to in our articles section or on Facebook, please just ask it repeatedly until we answer, until you see an article that comes out, or until we say, “Stop asking. We're writing an article about it right now!”
Paula Begoun: Ha!
00:47:15 And then you can still ask and we'll do our best to take care of it or at least lead you in the right direction. But, yeah, the combination of retinol and a topical exfoliant like AHA or BHA is hugely beneficial anyplace from the neck down or the neck up. What an AHA and BHA does is exfoliate the skin, the top layers of skin. One of the things about sun damaged skin is the outer layer of skin gets thick. And the underlying layer of skin gets thin.
Nathan Rivas: The Resist Retinol Skin Smoothing Body Treatment. I had to reach for that one. I don't know why.
Paula Begoun: Well, I'm glad you're here because I never remember the names.
00:48:01 So, the question that Nathan is saying shows up on Facebook is whether or not you can use the topical AHA/BHAs we have for body treatments along with a retinol. And, yes, the answer is absolutely you can and should. They do two different things. They are an anti-aging magnificent duo. So, AHAs, one of the things about sun damaged skin is that the outer layer of skin gets thick and the underlying layer of skin gets thin, meaning that you start making less skin cells as a result of the damage from the sun.
00:48:37 Collagen starts breaking down. Elastin starts breaking down. So, what AHAs and BHAs do is reduce the amount of thickness caused from that build up of dead skin cells, damaged layers of skin cells caused by sun damage. And there's other reasons the outer of skin can become thick. And BHAs imperceptibly smoothly and evenly, without going past the top layer, exfoliate off that damaged build up skin.
00:49:06 And then what retinol does is retinol absorbs into skin and actually is able to tell skin cells to make better, healthier skin cells and improve collagen production. There is also some research that AHAs and BHAs improve collagen production, but in a different manner. So, by far together as a duo, a retinol product and a topical exfoliant, and of course you need all those other brilliant antioxidants and skin repairing ingredients.
00:49:32 But in terms of individually how those two types of products/ingredients work, that's why one doesn't substitute for the other. Often people using a retinol or Renova or Retin-A think, well, it's an exfoliant. It ain't an exfoliant. It does something very, very different than what an alpha hydroxy acid or a beta hydroxy acid product does. So , Diana, are you there? You're from New York City -- are you in Manhattan right now?
Diana: No, I'm actually in Staten Island.
Paula Begoun: That's okay. You don't have to be embarrassed about Staten Island. It's close.
00:50:10 So, what can we do for you? What can we help you with today?
Diana: I wanted to talk to you about hyaluronic acid and sodium hyaluronate. I've been familiar with the ingredient, but just recently someone gave me a bottle of Reviva Labs Hyaluronic Acid Serum.
00:50:30 So, it's just basically like this concentrated hyaluronic acid in like a base of aloe vera. So, I use just about only your products, so I've been adding this little serum after my exfoliant but before my moisturizer and I found, wow, it really does seem to hold moisture, like my skin seems hydrated by the end of the day. Like it still has some moisture in it. So, I thought, oh wow, this is great. I started researching it, started looking at your products that contained it, and my question to you is first of all what is the difference between the ingredients hyaluronic acid and sodium hyaluronate?
00:51:10 Is it just two different forms or is one more concentrated? And then my other question is if this ingredient does really help retain moisture in the skin, why isn't it in all of your products and just certain ones? Like it's in your toners, Skin Recovery, Skin Balancing, and Resist, yet it's not in the Moisture Boost. And I thought, okay, so I wanted to understand the ingredient a little bit more and find out if maybe too much of it isn't a good thing for the skin. Like maybe after awhile like, I don't know, I just wanted…
Paula Begoun: I get your question.
Nathan Rivas: It's a great question.
Paula Begoun: it's a formulary question and it's a great question. We love formulary questions. So, two things. One, I think where you were going is do you get used to an ingredient. Is that kind of where you were going with that last statement you were making?
Diana: Actually no.
00:52:06 I had read somewhere, now I don't necessarily believe it, but I had read somewhere -- someone had commented that using a hyaluronic acid or sodium hyaluronate, something to the effect that it can dry out your skin.
Paula Begoun: No, no, no. Well, yes and no. But no. No, no, no, no.
Nathan Rivas: Those discussion boards!
Paula Begoun: Yeah.
00:52:29 That's kind of like what people think about glycerin. So, hyaluronic acid, like glycerin, well, actually a lot like glycerin, attracts moisture. Literally takes moisture from the skin and takes moisture from the air and expands. So, it is a classic humectant. It's a classic humectant. Too much of it, much like glycerin, and yeah, you start taking too much water out of the skin and unless you're living in a very humid environment you're not going to ever be able to grab enough water out of the air to replace it. There's only so much water in skin.
00:53:13 But, you're not, the way hyaluronic acid is being used in skincare products, there's not enough of it in there to take that much water out of the skin. Nobody is using it in pure forms. I suspect that most of the benefit -- I don't know the product you're using. And without seeing the formulary I'm not sure how much hyaluronic acid they're putting in it, but there's probably some glycerin in there. There's probably some other, maybe they have soothing agents or propylene glycol.
00:53:42 I don't know what else is in the product, but my sense of it is that what you're experiencing that you like is a very lightweight moisturizer on skin and that is nicely augmenting what you're doing with some of my other products. I think that sounds great. The difference between sodium hyaluronate and hyaluronic acid is really just a molecular structure.
00:54:09 Hyaluronic acid is the more active form. Sodium hyaluronate is, obviously -- well, not obviously, but less active because it is a derivative. Most research is about hyaluronic acid, not sodium hyaluronate. But sodium hyaluronate, and I hope I'm pronouncing that correctly, is a good adjunct to a lot of other ingredients because it just tends to blend better.
00:54:34 It's hard to work with pure hyaluronic acid. It isn't the easiest ingredient which is why you often don't see it in formularies. It's one of those trickier ingredients to use, which is why you often see sodium hyaluronate instead of hyaluronic acid.
Diana: But you have the hyaluronic acid in your new Resist serum, correct?
Paula Begoun: Let me tell you, that was... -- Some products are just harder to make than others.
Nathan Rivas: I just want to touch on one thing. In terms of the difference between when we say that something is more or less active in another form, that distinction tends to be seized upon I've seen in a lot of discussion boards to mean much more of a difference than it actually is.
00:55:19 When we say that something is a less active version, we're talking about a very, very slight distinction between sodium hyaluronate being slightly less active than hyaluronic acid. You're still getting a very good benefit from both forms. It's just really more about how one is easier to work with in a formula. Really you don't see the difference between a formula that has hyaluronic acid and sodium hyaluronate unless we're talking about different concentrations of each ingredient in the formula.
Paula Begoun: And some of how, Diana, some of how Paula's Choice formulates products is we never -- pretty much never -- fall back on one ingredient, moisturizing ingredient, as being the be all and end all. That would cheat your skin.
00:56:07 So for example, if you were to only use the hyaluronic acid product that you mentioned from -- say again the name of the company you said. Reviva?
Diana: Reviva Labs. They're sold in like health food stores and stuff like that. Their products are okay. And like I said, it's not like that is the only product I'm using. I actually just add it to my existing regime.
Paula Begoun: Right.
00:56:32 And that's the point I was going to make is that skin needs -- so often cosmetic companies build a story around one ingredient and the product generally is only with that one ingredient, maybe a few trickle of other types of ingredients. Skin needs a whole cocktail of ingredients. I know you know that's the Paula's Choice philosophy is that skin needs antioxidants. It needs a whole of water-binding agents or what we call skin repairing agents.
00:57:03 Hyaluronic acid is naturally found in skin, but so is Vitamin C, so is glycerin, so is Vitamin C, so is lecithin, cholesterol, glycosaminoglycans, on and on and on. And so a skincare product that gives skin a whole range of these ingredients is really the best you can do for skin. So, I think adding in a hyaluronic acid product like you found -- again, without seeing the formula, assuming that it really does contain enough HA, hyaluronic acid, and you're not getting the benefit from some of the other ingredients.
00:57:36 Because sometimes, you know, glycerin is just as good. I know hyaluronic acid gets a lot of buzz because it's related to dermal fillers. And it gets a lot of play in fashion magazines.
Nathan Rivas: Sounds better, too, than saying glycerin.
Paula Begoun: Sounds a little sexier maybe and glycerin is just kind of ordinary sounding. But glycerin is a natural ingredient in skin.
00:57:59 It is a very well-research humectant. So, I think you found a great product. I'd be curious, I'm going to look it up when we're done. I'm curious to see what else is in the product.
Diana: Yeah, I mean, I've got it in front of me. It only has a handful of ingredients in it.
Paula Begoun: Tell me real quick. What's in it?
Diana: The first ingredient, of course, is water, then glycerin, then hyaluronic acid.
Paula Begoun: I think, why am I not surprised? So, I do think you're getting a synergistic effect between the glycerin and the hyaluronic acid. Most likely it's mostly the glycerin.
00:58:33 Glycerin is a great ingredient.
Diana: And see, I don't normally zone in on just like one ingredient. It's just when I added it, this little thin, very lightweight product. Now, I have dry skin and I flip between your Skin Recovery Moisturizer and your Moisture Boost Cream, but by the end of the day my skin kind of feels dehydrated. And I say dehydrated as opposed to dry, because my skin is never flaky, it never cracks.
00:59:02 It's not dry in that sense, it's just by the end of the day it's almost as if I didn't drink water or eat enough food that had. I'm just dehydrated in my skin.
Paula Begoun: I understand.
Diana: This product seemed to, by the end of the day, but just adding it to your skincare regime, my skin seems moist at the end of the day. It seems like it was still nice and dewy.
Paula Begoun: I want you to know I hear exactly what you're saying. In terms of this product, I think that I haven't looked close enough at glycerin like I could have.
00:59:38 And I'm going to be doing some research after your call now. I think that what you're saying is fascinating and interesting. An interesting formulary thing to look at.
Diana: Do you know what I mean? You know when you don't drink enough water, and you're running around, and at the end of the day you're kind of dehydrated, internally/externally, and that's what I mean with my skin.
Paula Begoun: I appreciate that.
Diana: My skin looks a little like, I don't know, like it just doesn't have the moisture in it, but it's not dry per se where it's like itchy and flaky. My skin never gets like that.
Paula Begoun: And, of course, I want to believe that's because you're using my products.
01:00:18 But, however, I think…
Diana: I've been using your products for 11 years now.
Paula Begoun: Oh my gosh.
Diana: Or ten years. I'm sorry, it was 2003, so it has been ten years.
Paula Begoun: I think what you've added in sounds great. And I'm not surprised the product contains glycerin, which is actually more impactful in many ways than the hyaluronic acid I suspect.
01:00:38 But you're doing great. I'm proud of you. And stay wearing sunscreen.
Diana: Oh, I do.
Paula Begoun: And I'm sure you look way younger than all your friends because you've been following me a long time.
Diana: I actually do. I actually do. I get it all the time.
Nathan Rivas: Thank you for calling, Diana. We appreciate it.
Paula Begoun: All right.
Diana: And I'm always talking about your products. Always. When they ask me they're like, “Oh my gosh, your skin is so beautiful, and I can't believe how old you are, and what do you use?” And I tell them all about you.
01:01:07 I mean, I'm really one of your biggest fans. You've got a lot of fans and I recognize the names all the time when I see them post on your wall and the reviews on your website, but I am definitely one of your biggest fans.
Nathan Rivas: Thank, Diana. I appreciate you calling tonight.
Paula Begoun: Thank you. And stay liking us. We'll talk to you again at some point I'm sure.
Diana: Okay, thank you so much.
Nathan Rivas: Bye Diana.
Diana: Bye-bye.
Paula Begoun: And we have our next caller, Joseph Collis.
Nathan Rivas: Joseph yes.
Paula Begoun: Joseph, are you there?
Joseph: Yes, hello?
Nathan Rivas: Hey, Joseph, how are you?
Joseph: Good, thanks, how are you?
Nathan Rivas: Good. Thanks for calling today.
01:01:45 It's great to have you in. We've had a great lineup of our favorite Facebook fans, I guess. Some of our favorites.
Paula Begoun: Some of our favorite. So, how are you, what can we do for your today, Joseph.
Joseph: Well, I'm not sure. I think I'm doing okay because I'm using all your products and pretty much they're doing what they're supposed to be doing, but I have red acne spots I've been trying to get rid of for ages and they're still sticking around.
01:02:15 Like the surface area of them is diminishing but they're still there and it's just they're not moving fast enough.
Nathan Rivas: So, can you tell us a little bit more about the products that you're using now, especially those that are really kind of targeting the red sports you mentioned?
Joseph: I'm using the Clear Regular Strength, I found the Extra Strength, while initially it was doing a great job helping clear up old acne and get rid of some of the spots, but I think that was a little too strong for me, so I switched to the Regular Strength Clear.
01:02:44 BHA 9 several times a week. I use the Resist Retinol and also the Skin Brightening Treatment. Those are what I use specifically for spots. I mean, I use other products of yours as well. Like I use the Resist Ultra Light Serum, or not the Ultra Light, the new SPF you've got, Skin Balancing.
Nathan Rivas: Oh, the SPF 30.
Joseph: Yeah, which I'm loving.
Paula Begoun: So, the red marks you have left over from blemishes, how long are they hanging out on your face?
01:03:22 Like when you say that you're fighting them and they're not quite going away, how long is long?
Joseph: A couple years.
Paula Begoun: Oh, that's long.
Nathan Rivas: That is long.
Paula Begoun: That's long.
Joseph: It was a very strange case of acne. It started on my chin and worked its way clockwise slowly around my face. And it was not a normal acne. Like it wasn't productive. They just were all these little bumps that I got. And nothing ever came out of them or anything. And I think at one point I was on an antibiotic for something else and then they started to suddenly vanish.
01:03:56 But the red spots have stayed behind. And I've been trying to be patient.
Paula Begoun: That's a long time.
Nathan Rivas: That is a long time.
Paula Begoun: So, okay, let me see if I can form my thoughts here. When you have -- so, these red marks, are they dented red marks or just surface? They're the same level as your regular skin? They're just noticeably red, kind of pale red marks left behind from the blemishes?
Joseph: They originally started out more. I guess that's part of it, because they did start out more purply red initially.
01:04:34 And they are fading to more of a pinky red. But they are level with the skin. I mean, in pictures, if you couldn't tell they were red it looks kind of like I have freckles.
Paula Begoun: Oh wow. So, they were actually like a purpura. They were actually like a purply dark spot on your face when the blemishes went away?
Joseph: Right. Yeah.
Paula Begoun: Oh wow. Okay. All right, so when you have had a very atypical type of breakout and then a very atypical type of, you know, what they call inflammatory hyper-pigmentation afterwards where you get this very dark red, not very typical red spot, from acne left over, I think that you've, you know, I'm tempted to suggest you try our Scar Serum.
01:05:23 However, there are times where the kind of after red marks you're talking about, given where they started, that you might be better off seeing a dermatologist and considering some of the laser treatments for redness. That can work really, really well. Because after two years, you're pretty much, especially given I know the products that you're using because they're mine, you pretty much have done everything I can think of with retinol and the ingredients I know you're putting on your face, and salicylic acid.
01:06:02 So, you're pretty much doing everything I could think of. There is a our Scar Serum, which I think is brilliant. And, you know, if you wanted to get some samples and give it a try and see how you would do in a few weeks. But, you know, other than that I think you might want to talk to a dermatologist about some lasers that work to target redness. Because exactly the kind of marks you're talking about, there are definitely lasers that could get you some pretty impressive results without any downtime.
01:06:36 The lasers that target redness tend to not be very invasive. You know, you might be a little red for a little bit and then it fades within a few hours and you're back to normal. And the red spots actually do go away pretty quickly from what you're describing. So, if you can find a really good dermatologist in your area who you know is doing some reputable laser treatments for redness, I think that might be the best approach for your skin to consider.
01:07:10 Because right now you sound to me like you're doing everything.
Nathan Rivas: You're pretty much maxed out, especially if you're not really seeing any additional results from the routine.
Joseph: It's been very, very slow. The color change from the purple to the pinky red was very slow. I mean, it's happening, but kind of when I get up to my face in the mirror and I look closely, I can almost see, I don't know if it's below the skin, because that's sort of impossible on your own, but it's like I can see the color is deep.
Nathan Rivas: Nobody looks that close to the mirror.
Paula Begoun: Ha! Joseph, if you don't find yourself getting to a dermatologist for a laser treatment for the redness, let me make a couple other suggestions.
01:07:57 I am, because I know how hard it can be to get in to see a dermatologist and to want to spend that money, even though I'm going to encourage you to do that. I do think you might want to consider our Scar Serum. But the other thing that you might want to consider is taking oral Arnica. That can reduce redness for some interesting reasons when taken orally.
01:08:24 I think your past, what it can do putting it on the surface of skin, Arnica is a temporary treatment you can use on the surface of skin for purpura. Purpura is very deep black and blue bruising kind of discoloration. But I think that if you wanted to try something else before you got in to see a dermatologist for a laser that targets redness, I think you can consider taking oral Arnica. Always check with your physician to make sure that that's a safe recommendation for yourself, for you.
01:09:01 And consider trying our Scar Serum. I know Bryan has mentioned that every now and then -- Bryan is part of our Paula's Choice Research Team and coauthor of the books and along with Nathan and the rest of the team does a lot of content. And every now and then I'll get a little message from him going, “You know, I know this was good, but I can't believe it got rid of this redness.”
01:09:25 And so in particular he sent an email, I don't know how long ago he did that, but he sent an email saying that he was surprised that a red mark that was lingering on his face actually got better with the Scar Serum. So, if you wanted to give that a try, along with taking oral Arnica and then maybe gave that a few weeks, it shouldn't be more than three to six weeks before you see a difference. And if you still don't then I would jump in and make an appointment with a dermatologist. I think that would be your best…
Joseph: If I may say, I've been looking for an excuse to use every new product you've got out.
Paula Begoun: Ha!
Joseph: I looked at the Scar Serum and I thought, ah, I don't have any scars.
Nathan Rivas: Where can I put it? Ha!
Joseph: Yeah. That's what I think as soon as I see a new product, like how can I work that in.
Paula Begoun: You are too cute.
01:10:18 Again, and the oral Arnica I think could, at least it's worth a try before you jump in and see what a dermatologist can do. Anything else we can answer for you, Joseph?
Joseph: Well, I mean, if you have one more moment. If not, I know you're on a time schedule.
Paula Begoun: Ask away. We'll take the time.
Joseph: I appreciate it. It's sort of an odd question, I think. I don't know if it makes sense. But I was curious how long skincare needs to be on the skin for you to get benefits.
01:10:50 For example, when I wash my face and put on my Ultra Light Serum and my sunscreen and I know I'm going to the gym in a couple hours, I'm kind of like should I bother putting a serum on? Did it have enough time to actually do anything?
Nathan Rivas: That's a great question.
Paula Begoun: That is a great question. So, first of all, do you want to take this? Go.
Nathan Rivas: Yeah. Absolutely. There's a few different ways to approach that. One is that with antioxidants, there's a range of benefits with antioxidants. You have some anti-irritant benefits with some of the antioxidants. You have some moisturizing benefits. Some skin repairing. And then you have the free radical protection benefits.
01:11:29 So, in terms of some of those results, things like serums are in a way long-term relationships in terms of their anti-aging results. You're also getting some immediate benefits in terms of some of those things I just mentioned. So, you would absolutely get benefit from just putting it on under your sunscreen and going to the gym from a variety of different ways. So, you're certainly going to get some good things from that, even in that short amount of time.
01:11:57 And actually a lot of skincare ingredients have an almost immediate benefit. There's things like benzoyl peroxide, I mean, you're getting the whole lion share of that benefit within just a couple of minutes. And a lot of different products. So, that's not something I really would be too concerned with having it on your face long enough to get something out of it.
Paula Begoun: Actually, another way to think about it, so Nathan is 100% right, but another way to think about it is you wouldn't ask yourself if you should eat something before you go the gym. Your body needs the fuel.
01:12:32 It will use it up and you'll need to eat again. So, when you leave the house, especially during the day given environmental damage and sun exposure, antioxidants are an incredible way to boost up the protection you get from your sunscreen. So, not only do I think you should be using it before you go, I think it is a most thing to do. And then, of course, you need -- especially if you're a heavy sweater, to clean your face and re-put it on.
01:13:04 But, yeah, you're getting benefit. No question you're getting benefit. And then especially the sunscreen if you're out during the daytime. But, yeah, put it on and then put it on again after you wash your face again. It absolutely makes a difference. You get benefit from the moment you put it on. And even if you're sweating because of absorption, it's into the lower layers of skin. Not all of it is going to be washed off anyway. So, some of the benefit lingers even after.
01:13:34 So, yeah, go for it. You're doing the right thing. And I'm proud of you.
Joseph: Oh that's good. Well, I appreciate it and I appreciate all the exciting products you keep rolling out lately. It's just been really fun watching your company progress and you have a great team. And, hi Nathan. I didn't get to say hi to Nathan.
Nathan Rivas: Hi Joseph.
Joseph: I've emailed him plenty of times and asked him questions. So, it's actually nice to get to talk to him as well, so.
Nathan Rivas: It's great having you on Facebook. You're one of our more active fans in terms of answering questions in a really detailed manner that sometimes I'm like, oh that's great, I need to write that down. Ha!
Paula Begoun: Ha!
Joseph: I like being helpful. Like I know sometimes people want answers quickly.
01:14:16 And I'm like, well, if I can help them get it really quick and Paula's team is busy then, you know, I appreciate that. Thank you.
Paula Begoun: Well, thank you for being a wonderful part of our Paula's Choice village. We know it takes a village and it needs wonderful people like you to make that happen.
Joseph: There are a lot of fun people on there. So, I check in. That's a page I check every day without question.
Paula Begoun: Thank you, Joseph.
Nathan Rivas: Great.
01:14:40 Thank you, Joseph, for calling in today.
Joseph: Well thank you.
Paula Begoun: All right, Joseph, take care.
Joseph: You too, thank you.
Nathan Rivas: Bye-bye.
Paula Begoun: So, that was great.
Nathan Rivas: That was a great show. I really enjoyed that.
Paula Begoun: Our Facebook fans. So, I am Paula Begoun with Nathan…
Nathan Rivas: Rivas.
Paula Begoun: Rivas! I am so ashamed. I can't believe I can't remember how to pronounce your last name.
01:15:04 At least I'm not calling you Rivera. So, you're a part of the Paula's Choice Research Team. I'm Paula Begoun. We are keeping you beautifully informed on PaulasChoice.com with our content, hopefully with our products, and with this radio show that you can find under our Community tab. And right there it will say Radio Show and you can find our archived previous shows. Or go on to Facebook. We must post the link on Facebook.
Nathan Rivas: Once we start to add these shows we'll absolutely begin posting them for easier access. And that's a great segue into making sure you check us and like us on Facebook and check us out on Twitter and Instagram as we expand our little global takeover.
Paula Begoun: Our global takeover! Because we want everybody to be beautifully informed with the facts! So listen to…
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