(based on 104 reviews)
of respondents would recommend this to a friend.
Reviewed by 104 customers
Displaying reviews 1-10
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(4 of 5 customers found this review helpful)
Comments about Smooth Finish Conditioner - 14.5 oz:
This is such a good product for my hair type. It made my hair really shiny and gave my curls beautiful shape. I only wish my hair wasn't so long so it would have lasted longer. Towards the end of the bottle, I was just using it as a leave-in conditioner to make it last longer.
Bottom Line Yes, I would recommend this to a friend
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(9 of 11 customers found this review helpful)
First conditioner I've actually wanted to use regularly
By Michael S.
from Boston, MA
About Me Product Junkie
This conditioner makes a very noticeable difference for my fine, straight, now-partially-gray hair. It's an easy 5 stars for being an effective, straightforward kind of product without any downsides, at least for my hair and skin type.At 34 I have natural Mr. Fantastic white sideburns and a lot of the same coarser, graying hair mixed in with and hiding under the dark blond, and I've been trying to be good about using a conditioner to help the gray hair blend better with the rest, but I tend to skip the step because A) almost every drugstore conditioner is heavily fragranced and B) I honestly couldn't tell the difference 5 minutes after showering.This product somehow makes my hair much softer and fluffier. I actually look forward to this step and my nose and scalp are grateful for the lack of fragrance.
Service and delivery comments:
Special thanks to the customer service team for offering to help with a recent delivery issue that was not at all their responsibility.
(10 of 11 customers found this review helpful)
I was skeptical to try it but I love this conditioner!
from Austin, TX
About Me Beauty Conscious
I'm always skeptical about any conditioner, because I've tried so many over the course of my life that are marketed for fine/thin/limp hair and yet fail miserably. They made my hair feel greasy/slimy, coarse/waxy, or did nothing to detangle. (If you have fine/thin hair, you know the tangles....) This conditioner is better than any I've ever tried from a drugstore or salon, and I'm so relieved to have found it! It detangles but doesn't weigh my hair down. A little goes a long way, too: I dispense maybe a nickel-sized amount and that's all I need!
(3 of 5 customers found this review helpful)
The only one I want.
By Paula is my guru
from Saskatoon, SK
About Me Minimalist
I appreciate this conditioner is unscented and I have been using it for 15-ish years. It does what it is supposed to do: detangles my hair, leaves my wavy frizzy hair soft and shiny with no build up. If my hair feels extra dry, I just use more than usual. I try different products from time to time. Never stick with them. Don't want to be without this conditioner.
(9 of 10 customers found this review helpful)
This is really good conditioner. It's a little pricey, but it makes my hair really shiny and soft. I have acne-prone skin and the conditioner doesn't irritate or clog my pores. I also use it as a shaving cream double, I prefer using a truly scent-free product for those sensitive areas. My only complaint is the bottle! I find myself banging and banging to get the conditioner left in the bottom. The problem is that the lid is slightly curved so you can't prop it upside down. With such an expensive conditioner, I would really like to get my money's worth and reach the bottom half of the product without spending valuable time banging it against my hand, especially since it's such a thick product. Please make the lid flat!! Other than that, this is an expensive but not overpriced conditioner that normal/fine/slightly dry hair, and sensitive/acne-prone skin will love!
Customer Service Response: Hello, and thank you for your feedback! We're always looking for ways to improve our products, so we'll pass your comments along to our Product Development team!
(13 of 15 customers found this review helpful)
I really wanted to like this
from New York, NY
I really, really wanted to like this. I have been reading Paula's books for years, and I greatly respect her knowledge and her opinions. However, this conditioner just has way to much silicone in it for my hair type. I know from reading Paula's books that silicones aren't "bad"; but they just don't work that well for some hair types. My hair may be curly, and I have a lot of it, but it's not coarse. I'm sure many others with this hair type kind of feel as left out as I do when it comes to hair products. It doesn't need to be lacquered with silicone. I really wish Paula's Choice would consider a silicone free version (or at least a version with water soluble silicones).
Bottom Line No, I would not recommend this to a friend
Customer Service Response: Hello, and thank you for your comments - we're sorry this didn't work as expected for you! We are always looking for ways to improve our products, so we will pass along your feedback to our Product Development team.
(6 of 6 customers found this review helpful)
I will never let myself run out of this again. I did recently, and it shows ~ the nice, silky curls I'd gotten used to turned back into dry, frizzy, coarse straw! I don't know what the magic ingredient is, but this is the best conditioner I've ever used ~ salon brands included ~ and I'll never switch. My only wish is that it came in a larger economy-priced bottle.
(4 of 6 customers found this review helpful)
By Ilana W.
I love this stuff. At first I thought I wouldn't like it because it is so thick, but it didn't weigh my hair down at all, and it got rid of any dandruff. I don't use it every day though just because I go through it really quickly and when I need to shower fast this can be hard to get out of the tube completely. I would love it a lot more if this conditioner had a pump so I could use all of it completely and not have to struggle with squeezing it out and knocking it to the bottom, etc etc.
(2 of 4 customers found this review helpful)
By Julia, R
I have spent the last 30 years looking for a conditioner that works and I am not allergic too. This is the one. I have been using it for at least 3 years and have had no problems. Love it!
(4 of 8 customers found this review helpful)
Too thick and gloppy
By Melissa D.
I like the no fragrance part of this. However, I think it is too thick. It needs to be thinner, more liquidy when it comes out of the bottle/container. Let me know when you change the consistency and I may try/buy it again.
Customer Service Response: Hello, and thank you for your comments! We're always looking at ways to improve our products, so we will pass your comments along to our Product Development Team.