How are International orders shipped?
NOTE: THE SHIPPING COSTS WE CHARGE DO NOT INCLUDE ANY TAXES, DUTIES, OR CUSTOMS/BROKERAGE FEES COLLECTED UPON DELIVERY. (Gift orders are not exempt.) THESE FEES VARY FROM COUNTRY TO COUNTRY AND ARE SOLELY YOUR RESPONSIBILITY.
For orders shipped outside of the U.S. and Canada, choose the most cost-effective option for you and for us! Actual shipping cost is based on order amount and destination. If you live in any of the following countries you can order directly from your country's Web site and possibly save money on shipping, taxes, duties and fees: EU, Finland, Germany, Hong Kong, Hungary, Japan, Korea, Netherlands, Slovenia, South Africa, Spain, Sweden, Taiwan, Thailand, United Kingdom, and Vietnam.
If you live in Australia, New Zealand, or Singapore, you are now able to shop directly from our Paula's Choice Australia site with distribution from Sydney, Australia. Please note that orders placed on the US site may no longer be shipped to these countries. If you need help with an order that has already been placed, please contact us.
As an International customer, what additional charges am I responsible for?
We understand that knowing what to expect is important! While we wish we could give you an exact amount, these fees vary because all customs and import duties are applied when your shipment reaches the destination country. Unfortunately, we have no control over these charges and we cannot estimate them due to rate fluctuations according to location.
All customs and import fees are solely your responsibility. By giving Paula's Choice your consent to ship an order, you assume full responsibility for the taxes, duties, or customs/brokerage fees required in your country. If you refuse your package upon delivery and notification of these fees, Paula's Choice is unable to issue a refund for your purchase or the original shipping cost. Please contact your local customs office for details on how charges will be applied in your area.
Do Free Shipping Specials apply to international orders?
While we love all Paula's Choice fans throughout the world, international orders are excluded from all "free shipping" specials. Depending on destination and the weight of your package, international orders ship via UPS or FedEx and generally arrive within 3-7 business days from the date we receive your confirmation.
Are there any countries you do NOT ship to?
The carrier cannot deliver to PO Boxes and due to border and/or customs restrictions we cannot ship to Africa, China, Greece, Indonesia, Mexico, Russia, Spain, Turkey, Venezuela or Vietnam at this time.