Where can I buy Paula's Choice products?

Our products are available by shopping Paula's Choice.com, or via our Customer Care Department at (800) 831-4088 (North America) or outside North America at (425) 988-6114. We also accept mail order with check or money order payments (U.S. funds only.)

For mail orders, write down the names and item numbers of the products you would like to order using our printable form and mail it along with your payment to our offices (include any applicable taxes or shipping fees):

Our mailing address is:

Paula's Choice
1030 SW 34th Street, Suite A
Renton, WA 98057-4810

Our corporate offices are not set up as a retail establishment, and no products may be picked up or purchased there.

*Note: You must have Adobe Acrobat Reader to view and print the form. If you do not have Acrobat Reader, you can download it for free here.

How can I order products that aren't currently available?

We do not backorder items, but we will notify you by email if a product is out-of-stock if you fill out the "Notify Me When Available" request on the respective product page.

What methods of payment are accepted at Paula's Choice?

Credit Cards

We currently accept Visa, MasterCard, American Express, and Discover Card. Your billing address must exactly match what appears on your credit card billing statement. Abbreviations, punctuation and spelling MUST be exact; otherwise we cannot process your order.

For credit card order security, we ask that you provide your 3- or 4- digit security code:

• Visa/MasterCard/Discover: Your security code is three digits, and located on the reverse of your card, printed after your credit card number.
• American Express: Your security code is four digits in length, and is located on the front of your credit card, above your credit card number.

Alternative Payment Methods

We also accept PayPal (online orders only) and mail orders with payment by check (U.S. & Canada only, no third-party checks,) or money order. Please make checks and mail orders payable to Paula's Choice.

In-Store Credit

If you have an in-store credit from a returned item and would like to apply this amount to your order, you may do so online or by calling us at (800) 831-4088. If you opt to do this online, enter the credit as your first form of payment, then use a credit card or other payment method for the remaining balance, if any.

Redeming Gift Cards

Please enter your gift card number in the "Payment" step during the checkout process. If additional payment is required, you will be prompted after you have applied your gift card to your order.

Can I order products over the phone?

If you would rather shop via our Customer Care Team, please write down the names of the products you would like to order and call (800) 831-4088 (within North America.) Outside North America, please call (425) 988-6114.

You can also use our printable form for fax & mail orders. Customer Care cannot take orders via email.

Can I order products by mail?

Paula's Choice accepts payment by check (U.S. funds or from a U.S. account only) or money order (U.S. funds only). Please note that we do not accept third-party checks.

Write down the names and item numbers of the products you would like to order on our printable form* and mail it along with your payment to our offices (include any applicable taxes or shipping fees):

Paula's Choice 1030 SW 34th Street, Suite A Renton, WA 98057-4810

*Note: You must have Adobe Acrobat Reader to view and print the form. If you do not have Acrobat Reader, you can download it for free here.

Can I change or cancel my order once submitted?

Our online orders process immediately, and we are unable to modify or cancel your order once it is received in our system. If you have additional questions, please contact our Customer Care Team with your order number here or (800) 831-4088 (within North America.) Outside North America, please call (425) 988-6114.

What is your return policy?

At Paula's Choice we stand behind every product we sell. If you are not absolutely satisfied with any purchase, for any reason, we will happily provide a prompt refund, credit, or exchange for the purchase price (including Washington State tax, if any, but not including shipping) within 60 days of purchase.

If you are not completely satisfied with your Paula's Choice product, please follow the instructions on the back of the packing slip and enclose the completed form with your return. To download our returns form in PDF format, click here.

Please send the package securely wrapped and pre-paid to our offices (we do not accept C.O.D. mail or shipping charges):

Paula's Choice Returns
1030 SW 34th Street, Suite A
Renton, WA 98057-4810

(Please note that you are responsible for the safe return of merchandise and all shipping costs).

Please return items within 60 days. The cost of the items (including tax, if any, but not including shipping) returned will be promptly refunded, credited to your credit card, or exchanged for the purchase price and tax (if any) depending on how the product was originally purchased.

Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by Paula's Choice), we do not reimburse for these expenses.

If I choose standard shipping, when will my order be processed and shipped?

We want you to enjoy your products as soon as possible, so your order is processed immediately and ships within 24–48 hours.

How long until I receive my order?

Fast! If you're shipping to a U.S. address, your order will arrive in 2–10 business days. Shipments to Canada take 3–14 business days, and orders shipped to all other countries arrive within 3–5 business days.

How will my order be shipped?

Carefully, because we want your products to arrive in pristine condition! For most orders going to U.S. addresses, we ship via USPS Priority Mail. UPS Ground or another carrier may be used and will be identified in the tracking information we send you via email.

Can I choose the shipping carrier for my order?

No, but we have a great reason why: by allowing Paula's Choice to select the carrier, we promise you'll get the most cost-effective yet expedient option! This keeps costs down on both sides and ensures your order arrives as soon as possible.

Can I specify where to leave my package when it arrives at its destination?

Delivery location at the address given is determined solely by the delivery driver, so this portion is beyond our control. Once we issue a tracking number for your order, you can contact the carrier with any special instructions.

As a Canadian customer, what additional charges am I responsible for?

To ensure your order arrives quickly and sails through Customs, all Canada-required import duties and taxes are calculated at checkout, so you don't have to worry about paying them later.

What rush shipping options are available?

We keep this simple by offering two choices within the U.S.: 2nd Day delivery or Next Day Air. Shipping prices are based on weight and destination, and are provided at the final step of the checkout process (before you submit your order). Either option ensures your order will reach you lightning-fast at the lowest price possible.

How fast can my order be processed and shipped?

If you're an early bird, the same day! Orders placed on weekdays before 2:00 PM PT (excluding U.S. Federal holidays), will process and ship same day. If your order is placed after 2:00 PM PT (excluding U.S. Federal holidays), it will ship first thing the following business day.

Can I choose the shipping carrier for rush orders?

Paula's Choice takes care of this for you and you'll automatically get the most cost-effective yet expedient option! This keeps costs down and ensures your order arrives as soon as possible.

Can I specify where to leave my package when it arrives at its destination?

Delivery location at the address given is determined solely by the delivery driver, so this portion is beyond our control. Once we issue a tracking number for your order, you can contact the carrier with any special instructions.

Why can't I rush ship to my PO Box?

Major carriers that offer rush can't deliver to PO boxes because the PO boxes are property of the U.S. Postal System. The carrier doesn't want you to be disappointed, and neither do we!

How are International orders shipped?

For orders shipped outside of the U.S. and Canada, choose the most cost-effective option for you and for us! Actual shipping cost is based on weight and destination. Real-time shipping prices are provided prior to the last step of the checkout process. If you live in any of the following countries you can order directly from your country's Web site and possibly save money on shipping, taxes, duties and fees: Australia, EU, Finland, Germany, Hong Kong, Hungary, Indonesia, Japan, Korea, Malaysia, Netherlands, New Zealand, Singapore, Slovenia, South Africa, Spain, Sweden, Taiwan, Thailand, and the United Kingdom.

As an International customer, what additional charges am I responsible for?

We understand that knowing what to expect is important! While we wish we could give you an exact amount, these fees vary because all customs and import duties are applied when your shipment reaches the destination country. Unfortunately, we have no control over these charges and we cannot estimate them due to rate fluctuations according to location.

All customs and import fees are solely your responsibility. By giving Paula's Choice your consent to ship an order, you assume full responsibility for the taxes, duties, or customs/brokerage fees required in your country. If you refuse your package upon delivery and notification of these fees, Paula's Choice is unable to issue a refund for your purchase or the original shipping cost. Please contact your local customs office for details on how charges will be applied in your area.

Do Free Shipping Specials apply to international orders?

While we love all Paula's Choice fans throughout the world, international orders are excluded from all "free shipping" specials. Depending on destination and the weight of your package, international orders ship via UPS and generally arrive within 3-5 business days from the date we receive your confirmation.

Are there any countries you do NOT ship to?

The carrier cannot deliver to PO Boxes and due to border and/or customs restrictions we cannot ship to Mexico, Greece, Russia, Spain, Venezuela or any country in Africa, except South Africa and Namibia at this time.

NOTE: THE SHIPPING COSTS WE CHARGE DO NOT INCLUDE ANY TAXES, DUTIES, OR CUSTOMS/BROKERAGE FEES COLLECTED UPON DELIVERY. (Gift orders are not exempt.) THESE FEES VARY FROM COUNTRY TO COUNTRY AND ARE SOLELY YOUR RESPONSIBILITY.

Can I track my order online?

For online orders, you may track your package here with the tracking number sent in your shipping confirmation email. Please note that you must log into your account in order to view tracking information.

Tracking information is emailed to you 2-4 business days after you place your online order. If you cannot track your package more than 4 business days after placing your order, please contact our Customer Care Department by email or by phone at (800) 831-4088 (within North America) or outside North America at (425) 988-6114 for assistance.

What security features are used on Paula's Choice?

As an internet-only company, ensuring that all transactions are secure is a top priority! All order information is processed through our secure servers, which encrypts all information before it is sent.

When you enter your credit card information on the order form, the encrypted information is automatically transmitted to a credit card gateway for online credit card approval. It's really no different than using your credit card in when shopping or dining out. Both use standard phone lines, encryption coding, and authorization processes.

Once your credit card is validated, we receive an authorization and process the order. Your credit card information is encrypted throughout this entire process and this system is secure.

When you begin the checkout process, you will see "https://" at the beginning of the Web address. This signifies that you have been transferred to the secure server. It may not appear on the content portions of the site or in the shopping cart prior to initiating the checkout process, which is normal. Encryption is only required when it is time to enter personal information, such as your credit card number, passwords, etc.

What is a shopping account and why should I use one?

Setting up a shopping account can benefit you in a variety of ways, including quick, easy checkout (not having to re-enter your address every time you shop our site), simpler management of your personal information, and a saved order history to better track your orders if you have questions or concerns. You only need to setup your shopping account once. You will not be required to store your credit card information in your account—that is a matter of personal preference.

Is my information safe with Paula's Choice?

Paula's Choice considers your details to be confidential, and we do not share your personal information (including email addresses) or credit card information with any other party. We do not sell this information to other companies or individuals for any reason. (See our Privacy and Security Policy for more.)

How can I change my account information?

Updating your shopping account (address change, etc.) is easy!

1. Go to the My Account section of this site.
2. Enter the email address and password you selected during the registration process and click the Log In button.
3. Click the "Account Info" link.
4. Enter the new information you want saved.
5. Click the "Update" button at the bottom of the page.

Your information will be saved. Please note that you will need to sign in as a registered shopper the next time you place an order to have our site remember your information.

What should I do if I forgot my account password?

Click on the "Forgot your password?" link on the My Account sign-in page, and a new password will be emailed to you. You may also contact our Customer Care Department at (800) 831-4088 within North America or outside North America at (425) 988-6114.

How can I log out of my account?

To log out of your account:

1. Click on "My Account" in the upper right corner of any page.
2. From your "Account Information" page, click "Logout".

Finding the Ingredients

Are you curious about the ingredients in your favorite Paula's Choice product? Access the full list of ingredients by visiting the specific product page, and clicking the "Ingredients" tab (scroll down just a bit!)

Request a Catalog

To request that we mail you a catalog, please follow this link.

Samples

Nearly all Paula's Choice products have samples available for a nominal fee. These may be selected on the specific product page. Receive 3 free samples from our Samples page with a minimum order of $5. Sample sizes are intended as single-use per packet, and orders consisting of only samples will ship for free.

No Animal Testing Policy

Paula's Choice has never tested on animals at any stage of product development and never will. We also do not contract with any third parties to conduct animal testing on our behalf.

Animal-Derived Ingredients

To see a list of Paula's Choice products that use animal-derived ingredients, please follow this link.

Recyclable Packaging

Paula's Choice is dedicated to using the safest and most effective ingredients available to provide superior skin-care products. We are also dedicated to doing everything we can to be a leader in environmental safety and responsibility. Please visit our Green Policy page for more information on package recyclability and our other sustainability efforts as a company.

What should I do if I have difficulty using the site?

Ordering from our site requires the use of an SSL-compliant browser with cookies and Javascript enabled. For help enabling JavaScript/Cookies in Internet Explorer 7, Internet Explorer 8, Internet Explorer 9, Chrome, Firefox, or Safari click here. If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly.

Still having trouble shopping?

Please send us an email. If possible, please specify: operating system (Windows or Mac), browser type and version, page URL, and exact error message.

Please contact us with any other questions you may have.

• Phone: You may call our Customer Care Department at (800) 831-4088 (North America) or outside North America at (425) 988-6114. If you reach our voice mail, please leave a message and phone number and we will respond as soon as possible.
• Email: Please use our Customer Service form.
• Fax: You may fax us at (425) 988-6070.
• Mail: You may write us at our offices:
  
  Paula's Choice
  1030 SW 34th Street, Suite A
  Renton, WA 98057-4810

What if I have ideas for other features I would like to see added to this web site?

We would love to hear them! Please email us using our Customer Care form.