At Paula's Choice, we stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason we will happily provide full refund or credit (including tax where applicable) for merchandise returned within 60 days of your purchase date, issued in the original form of payment. After 60 days, returns will be issued as an in-house credit that will be applied to your next purchase. In-house credits will also be applied for partial kit returns. We’re sorry, but shipping fees are not refundable.
Step 1. Fill out the Return/Exchange Form located on the back of your invoice. If you don’t have your invoice you can print the Return/Exchange Form here.
Step 2. Package the items for return in any box and enclose the completed Return/Exchange Form.
Step 3. Mail your items to:
Paula's Choice Returns
23215 66th Avenue South, Bldg 1
Kent, WA 98032
Please note that you are responsible for shipping costs and the safe return of merchandise.
Step 4. Most returns are processed within 3-5 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.
Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by Paula's Choice), we do not reimburse for these expenses.