Your use of this Site constitutes your agreement to comply with the following terms and conditions (the "Agreement"):
Intellectual Property Rights
This Site and all materials contained on this Site, including but not limited to images, text, photographs, designs, icons and illustrations, except those already covered by existing copyright and intellectual property protections, are the property of Paula's Choice, LLC ("Paula's Choice"), and/or its owners or affiliates. To reproduce, republish, alter, upload, post, transmit, distribute or publicly display material from this Site, you will need written permission from Paula's Choice. The trademarks and logos used and displayed on this Site are trademarks of Paula's Choice and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Site without the written permission of the trademark owner. Users may view and download material from this Site only for personal, noncommercial home use, and such permission is deemed adequate consideration for this contract. Paula's Choice will aggressively enforce its intellectual property rights to the fullest extent of the law. Any rights not expressly guaranteed herein are reserved by Paula's Choice.
This web site does not offer medical advice, or attempt to diagnose or treat any skin problem, disease, or skin condition. If you have a medical problem with your skin, please make an appointment to see a dermatologist in your area. All products should be used as directed on the product container or on this website. Discontinue using any product that causes irritation (redness, itching, burning, scaling, soreness, or other symptoms). If you are dissatisfied with any product purchased here, you may return it for a full refund within 60 days of the purchase date (see Exchange & Return Policy).
What is your return policy?
At Paula's Choice, we stand behind every product we sell. If you are not absolutely satisfied with your purchase from PaulasChoice.com for any reason we will happily provide full refund or credit (including tax where applicable) for merchandise returned within 60 days of your purchase date, issued in the original form of payment. After 60 days, returns will be issued as an in-house credit that will be applied to your next purchase. In-house credits will also be applied for partial kit returns. We’re sorry, but shipping fees are not refundable.
Step 1. Fill out the Return/Exchange Form located on the back of your invoice. If you don’t have your invoice you can print the Return/Exchange Form here.
Step 2. Package the items for return in any box and enclose the completed Return/Exchange Form.
Step 3. Mail your items to:
Paula’s Choice Returns
23215 66th Avenue South, Bldg 1
Kent, WA 98032
Please note that you are responsible for shipping costs and the safe return of merchandise.
Step 4. Most returns are processed within 3-5 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.
If you have purchased Paula’s Choice products from one of our authorized resellers, please contact that retailer for return or exchange information.
Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by Paula's Choice), we do not reimburse for these expenses.
The information provided by this website or this company does not substitute for a face-to-face consultation with a dermatologist or with your physician, and should not be construed as individual medical advice.
The intent of this site is to present the author and her team's ideas and perceptions about the marketing, selling, and use of cosmetics. The author and team's sole purpose is to present consumer information and advice regarding the purchase of makeup and skin-care products. The information and recommendations presented strictly reflect the author and her team's opinions, perceptions, and knowledge about the subject and products mentioned. Some people may find success with a particular product that is not recommended or even mentioned on this site, or they may be partial to a skin-care routine Paula and her team have reviewed negatively. It is everyone's unalienable right to judge products by their own criteria and to disagree with the author or her team
More important, because everyone's skin can, and probably will, react to an external stimulus at some time, any product could cause a negative reaction on skin at one time or another. If you develop skin sensitivity to a cosmetic, stop using it immediately and consult your physician. If you need medical advice about your skin, consult a dermatologist or physician.
THE CONTENT OF THIS SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. EXCEPT AS SET FORTH ON THE PAGE ENTITLED "PAULA BEGOUN'S 100% GUARANTEE," THE PRODUCTS SOLD THROUGH THE SITE ARE SOLD "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PAULA'S CHOICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED (EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ON THE PAGE ENTITLED "PAULA BEGOUN'S 100% GUARANTEE,"), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. PAULA'S CHOICE DOES NOT WARRANT OR REPRESENT THAT THE CONTENT ON THE SITE, WHETHER PREPARED BY PAULA'S CHOICE OR BY THIRD PARTIES, IS ACCURATE OR RELIABLE, THAT THE SITE WILL BE FREE OF ERRORS OR VIRUSES OR THAT YOUR ACCESS TO AND USE OF THE SITE WILL BE UNINTERRUPTED OR SECURE. YOU UNDERSTAND THAT ANY WARRANTIES PROVIDED IN CONNECTION WITH ANY THIRD PARTY PRODUCTS DESCRIBED ON THE SITE ARE PROVIDED SOLELY BY THE THIRD PARTY AND NOT BY PAULA'S CHOICE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. YOU ACKNOWLEDGE BY YOUR USE OF THE SITE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. PAULA'S CHOICE IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES, WHETHER ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY, IN CONNECTION WITH THE SITE, THE CONTENT THEREOF OR THE PRODUCTS SOLD AND DESCRIBED THEREON, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL PAULA'S CHOICE'S LIABILITY TO A USER EXCEED THE AMOUNT PAID BY THE USER FOR ACCESSING THE SITE OR FOR THE PURCHASE OF PRODUCTS SOLD THEREON.
In some instances, the content on the Site represents the opinions of Site users. Paula's Choice does not endorse such opinions.
Void Where Prohibited
Although the Site is accessible worldwide, not all products discussed or sold on the Site will be available to all persons or in all geographic locations or jurisdictions. Paula's Choice reserves the right to limit, in its sole discretion, the availability to the Site and/or the provision and quantity of any product or service to any person, geographic area or jurisdiction it so desires. Any offer for any product made in connection with the Site is void where prohibited. Use of this Site is unauthorized in any jurisdiction (1) that does not give full effect to all provisions of this Agreement, (2) where all or any portion of this Site may violate any legal requirements.
Code of Conduct
You agree not to:
- restrict or inhibit any other user from using and enjoying the Site and services;
- transmit any unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable or harmful information or materials, or any information or materials that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law;
- transmit any information or software that contains a virus, worm, Trojan horse or other harmful or disruptive component;
- transmit materials in violation of another party's intellectual property rights;
- use the Site for any commercial or unlawful purposes; or
- modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Site.
Your Letters, Questions and Comments
You acknowledge and agree that, by sending Paula Begoun or Paula’s Choice your questions, whether in writing or by email, you grant to Paula Begoun and Paula’s Choice at no cost a perpetual, irrevocable, nonexclusive, universal right and license to link to, use, reproduce, transmit, modify, adapt, publish, display, distribute, translate, and sublicense such material (in whole or in part) and/or to incorporate it in other works in any form, media, or technology now known or hereafter developed for the full term of any copyright that may exist in such material. Further, by submitting content to Paula’s Choice, you represent and warrant that you have the authority to grant such rights to Paula’s Choice and that the content you submit will not violate any right of any third party, including but not limited to copyright, trademark, and privacy rights.
Use of Passwords
Use of any password-protected area of the Site is restricted to the individual who has been given permission and a password to enter such area (the "Authorized Party"). The password cannot be distributed to others, and the Authorized Party is responsible for any and all damages to Paula's Choice resulting from the distribution of his or her password. If more than one individual wishes to use a single password belonging to an Authorized Party, such Authorized Party must request permission from Paula's Choice in writing, it being understood that Paula's Choice shall be under no obligation to approve any such request.
Paula's Choice shall have the right at any time to (a) change the terms of this Agreement, (b) change the Site, including eliminating or discontinuing any content or feature of the Site, restricting the hours of availability, or limiting the amount of use permitted, or (c) change any fees or charges for use of the Site, including instituting new or increased fees or charges for the use of the Site or any other related services or feature thereof. This Agreement may be modified by Paula's Choice at any time by Paula's Choice posting the modified terms on this Site, and your continued use of the Site thereafter shall be deemed acceptance of those terms and conditions.
You agree that this Agreement is entered into in the State of Washington and shall be governed by and construed in accordance with the laws of the state of Washington, exclusive of its choice of law rules. Each party to this Agreement submits to the exclusive jurisdiction of the state and federal courts sitting in the King County in the State of Washington, and waives any jurisdictional, venue, or inconvenient forum objections to such courts. In any action to enforce this Agreement, the prevailing party will be entitled to costs and attorneys' fees. In the event that any of the provisions of this Agreement are held by a court or other tribunal or competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement constitutes the entire agreement between the parties hereto pertaining to the subject matter hereof, and any and all prior or contemporaneous written or oral agreements existing between the parties hereto are expressly canceled. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption, or paragraph title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof.
Paula's Choice Refer-a-Friend Program
OFFER TERMS AND CONDITIONS
Paula's Choice, LLC ("we", "our", "us" or "Sponsor") may, from time to time, offer individuals ("you") the opportunity to earn rewards (the "Program") by referring family, friends and colleagues to purchase products from the on the website www.paulaschoice.com (the "Site"). We reserve the right to terminate or suspend the Program at any time for any or no reason.
These terms ("Terms and Conditions") apply to your participation in the Program. By participating in the Program, you agree to use the Program in the manner specified in these Terms and Conditions. If you do not agree to these Terms & Conditions in their entirety you are not authorized to register as a Referrer (defined below) or to participate in the Program in any manner. Participation in the Program (and the benefits that are offered under the Program) is at our sole discretion; and, we have the right to change the Terms and Conditions, in whole or in part, at any time with or without notice.
1. How the Program Works
a. Program Participation, Generally
To participate in the Program as a Referrer (defined below), you must login to your account at the Site and follow the on-screen instructions to receive a unique and personal URL ("Personal Link"), which may be shared with friends, family and colleagues. Individuals who refer others to the Site are called "Referrer(s)"; individuals who are referred are called "Referred Customer(s)."
A Referrer and a Referred Customer (collectively, "Users") may be eligible to receive certain Reward(s) (defined below), provided both are eligible under, and fully compliant with, these Terms and Conditions and the Referred Customer is a Qualified Referral (defined below). We reserve the right to disqualify any User at any time from participation in the Program for any failure to comply with any of these Terms and Conditions.
A User must be of legal age in their jurisdiction (and in any event at least 18 years of age). A User may not participate in the Program where doing so would be prohibited by any applicable law or regulation.
c. Qualified Referrals
Rewards will only be awarded for Qualified Referrals. A "Qualified Referral" means that all the following conditions are met:
- The Referred Customer has not previously purchased products from the Site;
- The Referred Customer purchases products on the Site, using the Referrer's Personal Link, having a value equal to or greater than fifteen dollars (U.S. $15.00), and such order is shipped to the Referred Customer. If a Referred Customer purchases products using any other link or method, the registration will not count as a Qualified Referral and Referrer will not earn a Reward;
- The Referred Customer is otherwise in full compliance the Terms and Conditions;
- Only one Qualified Referral may be earned for each Referred Customer; and,
- Any additional or subsequent purchases made by a Referred Customer will not be a Qualified Referral.
d. Earning and Using Rewards
- Referrer will receive a ten dollar (U.S. $10.00) credit (a "Reward") for each valid Qualified Referral that uses the Personal Link supplied by the Referrer when the first order placed by each such Qualified Referral is shipped. Rewards carry no cash value.
- Each Referred Customer who is a Qualified Referral will receive a ten dollar (U.S. $10.00) Reward, applied during checkout, off of their first purchase from the Site. If Referred Customer fails to apply the Reward to the first order, it will be forfeited. A Referred Customer may not use more than one Personal Link.
- Rewards are subject to verification and are valid for one (1) year from the date issued. We may withhold a Reward for investigation, or refuse to process any transaction we deem fraudulent, suspicious, in violation of these Terms and Conditions, or that we believe will impose liability on us or our subsidiaries, affiliates or any of our or their respective officers, directors, employees, representatives and agents.
- Rewards are not transferable and may not be auctioned, traded, bartered or sold. Upon termination of the Program or any portion thereof for any reason, or upon cancellation of Referrer's account for any reason, any unredeemed Rewards accumulated by Referrer are forfeited.
- Gift cards can not be purchased with payment of Refer-A-Friend rewards.
- We have the right to cancel orders shipping internationally via a 3rd party shipping company.
- Limited to one Qualified Referral credit per household.
2. Limitation of Liability
By participating in the Program, each User agrees: (a) to be bound by these Terms and Conditions, our decisions or those of our designees, and our privacy policies; (b) to release, indemnify and hold us harmless and our parent companies, affiliates and subsidiaries, together with our and their respective employees, directors, officers, licensees, licensors, shareholders, attorneys and agents including, any person or entity associated with the production, operation or administration of the Program (collectively, the "Released Parties"), from any and all claims, demands, damages, losses, liabilities, costs or expenses caused by, arising out of, in connection with, or related to User's participation in the Program (including, without limitation, any property loss, damage, personal injury or death caused to any person(s) and/or the awarding, receipt and/or use or misuse of the Program or any Reward); and, (c) to be contacted by Sponsor via e-mail. Sponsor's failure to enforce any term of these Terms and Conditions will not constitute a waiver of that provision.
The Released Parties will not be liable for: (i) late, lost, delayed, stolen, misdirected, incomplete unreadable, inaccurate, garbled or unintelligible entries, communications or affidavits, regardless of the method of transmission; (ii) telephone system, telephone or computer hardware, software or other technical or computer malfunctions, lost connections, disconnections, delays or transmission errors; (iii) data corruption, theft, destruction, unauthorized access to or alteration of entry or other materials; (iv) any injuries, losses or damages of any kind resulting from acceptance, possession or use of a Reward, or from participation in the Program; (v) any printing, typographical, administrative or technological errors in any websites or materials associated with the Program; or (vi) any failure to supply any Reward or any part thereof, by reason of any acts of God or any other factor beyond any of the Released Parties' control.
3. General Conditions
We reserve the right to cancel, suspend and/or modify the Program, or any part of it, if any fraud, technical failures or any other factor beyond our reasonable control impairs the integrity or proper functioning of the Program, as determined by us in our sole discretion. We reserve the right in our sole discretion to disqualify any individual we find to be tampering with the registration process or the operation of the Program or to be acting in violation of these Terms and Conditions or any other promotion or in an unsportsmanlike or disruptive manner. Any attempt by any person to deliberately undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, we reserve the right to seek damages from any such person to the fullest extent permitted by law. Our failure to enforce any term of these Terms and Conditions will not constitute a waiver of that provision. All Program decisions made by us are final and binding, including decisions as to whether a Qualified Referral is valid.
4. Applicable Law
Except where prohibited, each User agrees that: (1) any and all disputes, claims and causes of action arising out of or connected with this Program or any Reward will be resolved individually, without resort to any form of class action, exclusively in the State or Federal courts for King County, Washington U.S.A.; (2) any and all claims, judgments and awards will be limited to actual out-of-pocket costs incurred, including costs associated with entering this Program, but in no event attorneys' fees; and (3) under no circumstances will any User be permitted to obtain awards for, and each User hereby waives all rights to claim, indirect, punitive, incidental and consequential damages and any other damages (other than for actual out-of-pocket expenses) and any and all rights to have damages multiplied or otherwise increased. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of any User and Sponsor in connection with the Program, will be governed by, and construed in accordance with, the laws of the State of Washington, without giving effect to any choice of law or conflict of law rules.
Except where prohibited, participation in the Program constitutes User's consent to Sponsor's and its agents' use of recipient's name, likeness, photograph, voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, without further payment or consideration.
a. Prohibited Conduct, Generally
Users will not use the Program to:
- Violate applicable law;
- Infringe the intellectual property rights of Sponsor or any third parties;
- Stalk, harass, or harm another individual;
- Collect or store personal data about other Users;
- Impersonate any person, or otherwise misrepresent User's identity;
- Interfere with, disrupt or violate the Terms and Conditions or servers or networks connected to the Program; or disobey any requirements, procedures, policies, or regulations of such networks;
- Interfere with another User's use of the Program;
- Attempt to gain unauthorized access to the Program, or to other accounts, computer systems, or networks connected to the Program;
- Transmit any file that contains viruses, worms, Trojan horses, or any other contaminating or destructive features;
- Use the Program to conduct any activity or solicit the performance of any illegal activity or other activity that infringes the rights of others;
- Resell, barter, trade, auction or otherwise generate income by providing access to the Program to others.
b. Bulk Distribution
If a Referrer provides a Personal Link to a Referred Customer by email, the email must be created and distributed in a personal manner that is appropriate and customary for communications with friends, colleagues and family members. Bulk email distribution, distribution to strangers, or any other promotion of a Personal Link in a manner that would constitute or appear to constitute unsolicited commercial email or "spam" in our sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's account and deactivation of the Personal Link.
c. Fraudulent and Suspicious Behavior
We may prohibit a User from participating in the Program or receiving a Reward, in our sole discretion, if we determine a such User is attempting to undermine the fairness, integrity or legitimate operation of the Program in any way by cheating, hacking, deception, or any other unfair playing practices of intending to annoy, abuse, threaten or harass any other users or representatives of Program Entities. Use of any automated system to participate in the Program is strictly prohibited and will result in disqualification. Users may not enter with multiple or fake emails addresses or accounts, use fictitious identities or use any system, bot or other device or artifice to participate in the Program or receive a Reward. We reserve the right to disqualify any User and/or cancel any Reward(s) we find to be tampering with the entry process or the operation of the Program, submitting self-referrals, or violating these Terms and Conditions.